The company pivoted its operating model to support the Covid pandemic and has a hard time evolving its strategy to support its long-term goals post-pandemic in an industry becoming more and more competitive. Combining this with multiple acquisitions in 2021 has led to various operational challenges with respect to headcount, resource investments, cross-functional collaboration, and product innovation. Many leaders advocate for their own teams' interests without regard to broader organizational needs. There are specific, high-performing departments struggling with resourcing who are asked to continue to cut, while other departments with more outspoken leaders receive everything they ask for (headcount, technology, etc.).