Since the merger with NSTAR, the company is run more like a dictatorship than a democracy. This has disenfranchised nearly everyone in the workforce in all positions. All of the lineworkers, electricians, financial analysts, engineers, and low level managers can see how their knowledge and decision making skills are no longer valued by the ivory tower executives. Basic tasks like approving low $ expenditures or filling a position for someone who has left the company are now delayed weeks and sometimes months simply because they require multiple signoffs and justifications from higher ups who just leave the request sitting in their inbox.
The company has put a huge focus on safety and customer satisfaction, which are both good things. But safety is being compromised more than ever before, because people are no longer comfortable questioning the decisions being made by upper management. And according to recent JD Power rankings, customer satisfaction is also in the tank, mostly because of high rates and questionable reliability during recent large scale storms. I can assure you that most employees are not singing the praises of this company to their family and friends now, either.
Also, it doesn't leave a great impression on employees to see their benefits reduced while an article is published about the Eversource CEO having one of the top 20 highest pensions in the country.
