Expedia Group reviews

- Initial training is highly abbreviated to the point of being incomplete; ongoing training for established agents for new tools/processes could also be skimpy or non-existent beyond updating reference/knowledge resources. Those knowledge resources were not particularly well-optimized for search, use, and error correction. A lot of gaps were left to be filled by posting basic questions to the relevant internal comms channels. Depending on the particular workflow, the result seemed to be a wide variation in agent capability and partner/customer experience. - The internal recruiting process, in my experience, was frustrating to the point of being a disincentive to trying in the first place. Interviews sometimes didn't follow the company's own internal guidelines for relevant questions/formats. Follow-up could either lag by months or not occur at all. - Compensation was at the low end for similar roles in my area

Standing job, hours, timeshare contracts, prices