Experian reviews

- Technology is subpar compared to competitors. Issues always come up and not enough competent tech resources to fix. Always having to apologize to clients for latest tech issues. - Salaries are nowhere near competitive. Published minimums are not honored. Salaries have actually decreased in time. Competitors offer ridiculously higher pay for same jobs. - Massive layoffs in U.S. due to outsourcing to Costa Rica. Staff in Costa Rica is undertrained and unexperienced, with a call center mentality. Employees in U.S. that were not layed off either left on their own, are looking to leave or stayed but extremely unhappy and uncertain about their future. - Layoffs and low office morale starting to affect client relationships. - Management is reactive not proactive, constantly putting out fires. Most mid-level managers are immature and have no real decision making power. Upper management is non-existent due to recent turnover by North America CEO, General Manager and a few VP's. - Company direction changes constantly, creating uncertainty for employees and lack of confidence from clients. - Work/Life balance affected by constant tech issues and understaffing.

Management and supervisors look out for eachother. So there is no advancement besides people they choose. Promotion is based on being liked and not skill. They have so many lawsuits, sexual harassment, discrimination, fmla and sadly HR takes the manager and supervisors side if you file a complaint. (They have a tight close unit) The experian brand cheats there customers with the $1 trial every call is a upset member demanding refunds and we are trained not to give any refunds This job does nothing for natural talent, it will drive you crazy...