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Express Scripts

Acquired by The Cigna Group

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Express Scripts Header Entry reviews

1.6

11% would recommend to a friend

(23 total reviews)
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Tim Wentworth

Not enough data to show CEO approval

9% positive business outlook

Header Entry employees have rated Express Scripts with 1.6 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Header Entry professionals have a poor working experience there. Express Scripts is rated 53% below average by Header Entry professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

23 reviews
2.0
May 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Listening to music while doing work.

Cons

In a large, building-wide meeting we were told that everyone giving terrible reviews on Glassdoor was just an disgruntled former employee, and nothing more. Well, yes, I am a former employee and I am disgruntled... but I quit, I did not get fired... Very insufficient training, as every trainer was different and therefore every new class of trainees got different rules and regulations. I have never complained about the pay at any job before, but for the knowledge required and the responsibility you have, the pay is way way too low. There is zero sense of any type of community. An employee such as myself, whose lowest accuracy was 96% but usually stuck around 98-99%, gets absolutely no bonus pay or incentives. I was treated the exact same as the employees whose accuracy was well below 90%. I had to beg for 9 months to even be allowed to assist those with low accuracy. Management does not care about employees improving themselves. Management was all very immature. Mood swings, cliques, and a response of "He's just young" to a harassment claim against a Team Lead. Lunches were hours-long. Employees were told to be dead silent but yet management walked around yelling hellos at each other and talking very loudly about personal issues. Very shady practices going on also in regards to things that impact employees. We were told there might be a schedule and pay change that many people did not agree with. The management pulled people into rooms individually and asked invasive questions: Are you married? Yes. How many cars do you have? When I told them one car, they asked where my spouse works and how my spouse gets to work. I told them my spouse's occupation and how he carries out his day is none of their business. How many children do you have and who cares for them? I also told them this was absolutely none of their business. Management was never interested in assisting anyone in advancing. I had found a position I was interested in and emailed my resume and intentions to the appropriate person and no one ever contacted me. The recruiter and my supervisor would not assist me, and I could not get the person hiring for the job to even pay me the time of day. I noticed some very dangerous, patient-impacting things taking place but no one cared. I kept a spreadsheet of 3 employees, hundreds of times, shipping medication to the incorrect person and/or address. These employees were not fired, given additional training, nor were they even spoken to about their mistakes. Attendance became the most important thing in the world to them, after not mattering at all for the longest time. I came to work on a very major highway that had accidents quite a bit. Every time I was late I called from the traffic, and let them know. It's not like I could have lied, because I could prove, through news stories, all of the accidents that I was stuck behind. They never hit me with attendance points... until I told them I was considering quitting. Then, in about 15 minutes, my supervisor came to me and told me I was half a point away from being fired for points that I had accumulated but was never approached about, and happened before the new attendance policy came about. I quit the next week.

3.0
May 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Great health benefits, tuition reimbursement, easy to accumulate PTO. If there's not enough work you're allowed to stay clocked in and get paid until work builds back up.

Cons

Ever since the Medco/Express Scriipts merger things have been going downhill. There is also A LOT of favoritism by the managers/supervisors, so unless you like to brown nose people, don't plan on any raises/promotions.

1.0
Mar 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Insurance plan is better than other places as long as you have no serious medical issues that require consistent care.

Cons

There are so many. It is not uncommon to be hired at a lower paying position, after initial training, you are then "cross trained" into another, higher paying department. It is not unheard of to be in that higher position for extended periods of time without getting the compensation or title recognition that goes along with the work. When you ask about getting the promotion to that department, you are told that there are no current openings in that department and that you are just "helping to get through the work load". This is nothing more than a "patch work company". The only reason they have gotten to where they are is by acquiring other companies. Prior to buying Medco, the company used a computer program that is not even taught in current IT training schools anymore. Forget the work / life balance. The company feels that they are and should be the #1 priority in your life. You get time off weekly based off of the hours you have worked, good luck using that time off though. When you request the time off, it is approved based off work volume and how many other people in a large department or combination of multiple departments, have already been approved for that day off. There is no consistency. In 2013, the company changed the policy on their attendance 3 times within 1 year. If you have an issue with attendance issues because of medical issues, then ask your supervisor to decrease your hours in an effort to minimize your attendance issues, you are told based on work volume, they cannot approve a decrease in work hours. Problem is the at the same time, multiple departments are running out of work and offering employees VTO (voluntary time off). They also have a habit of hiring people fresh off the street that have just applied for a Pharmacy Technician Trainee license that have absolutely NO knowledge of any medications, medical abbreviations or anything else even remotely related to the field.

Viewing 10 - 12 of 23 Reviews

Glassdoor has 3,801 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.