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Extended Stay America

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Extended Stay America reviews

3.5

61% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

57% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
5.0
Jun 10, 2025

Great Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is a great culture I feel I am paid fairly for the work I do I enjoy my team and the work we do is impactful

Cons

Busy, but busy is good!

5.0
Jun 6, 2025

Customer Service ⭐️

Recommend
CEO approval
Business Outlook

Pros

- Great attention to detail for cleanliness in every room. - Amazing customer service from the front desk when checking in/out, or with any needs they may have. - Great amenities; a kitchenette in every room, bathroom with towels, soap, etc., along with free WiFi, a TV and an on-the-go breakfast.

Cons

- On busy days we sometimes don’t have enough housekeepers scheduled to get every dirty room cleaned in a efficient and timely manner.

Viewing 49 - 51 of 2,488 Reviews

Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.