Extended Stay America reviews

The Hotels are run down, haven't been updated in many years. The result is guests give very negative reviews equating run down with dirty. Housekeepers do a great job with what they have to work with. Senior management doesn't invest in the hotels because it will eat into their bonuses. They also don't give anything but negative feedback to hotel management, very de-motivating. Instead they come up with Slogans, this weeks is "We Mean Clean". No resources, just a baggie with some mints and a few other random things printed with "We Mean Clean". Even though the rates are one of the lowest in the area guest are appalled at the condition of the hotel and let the Front Desk employees know it, many of the guests are down right abusive. Combined with non-supportive upper management and you have a horrible place to work.

Ha! Where do I begin?! Upper management could care less about anything else but numbers. “Hey, I want you to run this multimillion dollar property but I’m going to give you the absolute bare minimum monthly to run it.” Control your labor at all costs! Even if that means you, as a manager, need to cover desk shifts and do doubles but don’t you dare forget to do your manager duties! Let’s post on Craigslist to see if we can get business because everyone on Craigslist is trustworthy and the type of people we want here. Need some maintenance done? Put in a work order, we’ll get that fixed for you in about 6-8 months. Upper management doesn’t care if you’re on your last legs pleading for dear life, make it work. You’ll have absolutely no life to your own. Dare you get this job and have children or decide to start a family — you’ll have to choose one of them. The Kai process is such a joke but they stress that it works because it did when they were in operations like 20 years ago.