Is Extended Stay America a good company to work for?

Extended Stay America has an overall rating of 3.5 out of 5, based on over 2,522 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 59% of employees would recommend working at Extended Stay America to a friend and 55% have a positive outlook for the business. The best reviews about Extended Stay America have been left by employees working as District Manager , Housekeeping and Maintenance Technician .

Does Extended Stay America pay their employees well?

According to anonymously submitted Glassdoor reviews, Extended Stay America employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Extended Stay America. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Extended Stay America?

59% of Extended Stay America employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Extended Stay America 3.5 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Extended Stay America?

General Manager (414) , Guest Service Representative (229) , Housekeeper (147) , Team Lead (131) , GSR (83) , Front Desk Agent (79) , Front Desk Receptionist (56) , District Manager (55) , Assistant General Manager (53) , Guest Services Representative/Night GSR (37) , Maintenance Engineer (32) , Front Desk (29) , Manager (29) , Assistant Manager (25) , Hotel Manager (25)

What are the pros of working at Extended Stay America according to real employee reviews?

"The company offers really great benefits and it’s easy to get familiar with everything pretty quickly." ((in 157 reviews)); "2. Some off the people are great mainly the staff because they share your struggles with you ." ((in 120 reviews)); "Great perk is that you get 7 free nights at any Extended stay hotel in the country." ((in 67 reviews)); "Working with great staff and feeling the support from them and working hard as a team." ((in 53 reviews)); "Seven Night free and 30% and some of the guest are very sweet and a few of my coworkers are great." ((in 47 reviews))

What are the cons of working at Extended Stay America according to real employee reviews?

"low pay and under staffed" ((in 133 reviews)); "Poor management communicate with team more often" ((in 117 reviews)); "Upper management at corporate was disconnected" ((in 78 reviews)); "never enough stuff and the managers do not stay to help clean rooms." ((in 68 reviews)); "No work life balance for you" ((in 63 reviews))

What are employees saying about Extended Stay America layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Extended Stay America layoffs and their outlook for job security at Extended Stay America in 2026.

What are the top reviewed Extended Stay America locations?

Charlotte , Orlando , Houston , Phoenix , Austin , Dallas , San Jose , Tampa , Seattle , Los Angeles , Jacksonville , Indianapolis , Fort Wayne , Raleigh , San Diego , Atlanta , Chicago , Anchorage , Nashville , Orange , Fort Lauderdale , Sacramento , Denver , Miami , Chesapeake , Ann Arbor , Louisville , Jacksonville , Fremont , Salt Lake City

Extended Stay America reviews

3.5

59% would recommend to a friend

(2,488 total reviews)

Greg Juceam

62% approve of CEO

55% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,488 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews

2.0

Aug 21, 2015

Not enough pay for what they want

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Worked with an amazing team, we were like a family, very hard to leave them.

Cons

They have no idea what to pay people, ask way to much for what they pay. Confused management. Do not present things in an employee friendly way. Have no appreciation for staff. As a GSR you have to deal with guests, billing, laundry, cleaning, coffee making, dish delivery, you may have 30 to 50 check ins and be all by yourself!

1.0

Aug 16, 2015

Would almost rather be in prison

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Free coffee and muffins... 7 free nights per year...which actually isn't much.

Cons

Low pay for the amount of work... you will be working alone, doing the work of 5 people, and they still require you to clock out for a lunch even if you may not even get to take one. They promote the most incompetent people to management slots.....probably because hiring on anybody who is actually intelligent will put the place out of business very quickly. Its not likely ESA will be around much longer though....so you might as well give the smarter people a chance. Little to no hours. Most managers will pick a favorite, usually the most unreliable person, to put in the full time slot....and the rest are stuck with a pathetic 12-20 hour week - $8.50/hour. Good luck trying to survive on this job alone. "REACH 4 REWARDS" Crap program that they put front desk associates in charge of doing, when it should be the job of the PR/Sales/Marketing division...but again, only the morons get promoted to upper-level slots, so they probably don't know how to put in a REACH lead. I'd be surprised if they can actually read this review.

2.0

Aug 12, 2015

A different kind of hotel...

Lead guest service representative

Recommend

CEO approval

Business Outlook

Pros

Been with with job for just over 3 years, and I started out as part time, just over a year later, I was promoted to full time. The full time benefits are great, vacation pay, sick pay, and 4 personal days a year. The health insurance benefits is well worth, finally being able to go to the go the doctor and have my bills taken care of. The hotel staff is small, so you instantly feel like you're part of the family. The management we have now is beyond helpful, and they definitely know what they're doing. It's not a big hotel, so that takes some stress away. Since this is an extended stay type hotel, a lot of the guests here are long term and most of them are very friendly, and you can easily build a rapport with the guests. The hotel is open 365 days, 24 hours a day, 7 days a week, so getting hours is not an issue. It is also easy to move up in the company, and possibly even expand your career to other properties. This job is also a great place to work on customer service skills.

Cons

Hotel is 20 years old, but it is getting remodeled in 2016. No elevator, but it's only 3 stories, and you get an excellent work out.

Viewing 2272 - 2274 of 2,488 Reviews

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Jobs at Extended Stay America

Experience Housekeeper

Housekeeper Full Time-101010