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Extended Stay America

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Extended Stay America reviews

3.5

59% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

55% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
May 19, 2015
Recommend
CEO approval
Business Outlook

Pros

This was a great weekend job. And after I lost my full time I job I was able to pick up extra shifts in the interim.

Cons

They have no idea what they are doing. They kept me with full time hours for a while. So I was given a 1% pay increase. In the SAME pay period I was auto-enrolled for 3% in the company 401K plan. Also, with 15 years of hospitality experience, I was first ignored for the available GM position in October 2014. Then in March 2015 I was overlooked for the Assistant GM position. They ended up giving it to someone with NO experience except the 6 months working at same hotel.

3.0
May 18, 2015

Front Desk/ Laundy

Recommend
CEO approval
Business Outlook

Pros

Minimum Salary no much challenge

Cons

Flexible Schedule , Friendly co workers

2.0
May 16, 2015
Recommend
CEO approval
Business Outlook

Pros

job security is there if you do your job well. easy going. awesome co-workers. love my manager 88% of the time. flexible schedule when requsting off.

Cons

Lack of security for the employees. Im a female, and I work alone at night from 3-11pm. Which I am expected to go into rooms and deliver dishes because some dingaling thought it was a good idea to take all the dishes out of the rooms. And you'll have no life. So say goodbye to your friends You have to deal with all sorts of nut jobs, and usually by yourself. You name it, prostitues, junkies, suicidal junkies, wife beaters, alcoholics to urinate and defecate all over the rooms, drug dealers, pimps. I've had my fair share of run ins with not so pleasant people. After telling a prositute to leave one night, there was a giant suv circling the lot at the end of my shift with the prostitute inside and im sure her pimp driving. I ended up not leaving that night, as i was too afraid to go home and have them know where I live. Then your DM will force you to check in a bi-polar lady who is screaming at you at the top of her lungs, for not having the proper identification stated in the policy. WHY? "if she calls corp. we'll just have to give her free things" I'm sorry, why not show your employees a little bit that you care. Especially since I am working alone at night. The company preeches policy policy policy, but has complete void of such values at the drop of a dime aka "im calling corp" we get annual raises, which is nice. However, it doesn't come all at once. you'll first get maybe half the raise. Unless you notice you didn't get all you're entitled to, you'll never know. You have to go back n forth with whoever in what ever office to get the rest of it squared away. At least they will backdate and give you what they owe. Other employees can be lazy as lazy could possibly be, and it's okay. No consequences. No write up. They can be late, no problem. All for the sake of pretty much not dealing with them. I have to save overall this place is a disappointment. I'm thankful for my job and my job security, but they will throw you under the bus at the drop of a time and have no problem with making you deal with drug dealers and pro's by yourself.

Viewing 2320 - 2322 of 2,488 Reviews

Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.