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Extended Stay America

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Extended Stay America reviews

3.5

61% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

57% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Jun 20, 2013
Recommend
CEO approval
Business Outlook

Pros

ESH used to be a great place to work for back in the day i.e. around 2006 - 2008ish. Ever since they declared bankruptcy and came out of it - which kudos to them for doing that; things have started going to the DOGS.

Cons

Their recent restructuring makes you wonder if they ever want their employees to grow or not? Earlier there used to be an Area Manager which was a reachable goal from Hotel Manager - the logical next step up. Now, after the hotel manager comes district manager (3-5 hotels). How in the world do they expect you make that jump when they don't teach their managers enough to begin with. As a hotel manager expect to do a whole lot of desk shifts; god forbid if anyone at your hotel goes in 1 hour OT (you might just get written up for that). Apart from doing front desk shifts - you do not get any department heads. So you're the housekeeping supervisor, the Chief maintenance engineer,sales manager, sometimes the porter & everything else. You're ALWAYS on call. Apart from all these duties you are also supposed to be the sales manager (even though there is a Regional Sales Director) and do Drive around your CompSet, Shop call the competition and make cold calls. I am all for sales, but COME ON GUYS! On top of that you have to deal with low rated construction based business & kicked out for not paying their rent guests who are a constant pain to deal with. There is 1 revenue manager for 70+ hotels so there is no 1 on 1 interaction; but you cannot quote any rates other than what's loaded in the system without talking to the "Revenue Manager" or your "DM". They give you a company credit card however, any spending above 10 - you read it correct $10 needs approval from your DM. At the end of the day a hotel manager is nothing but a glorified GSR for 40K annual.

1.0
Apr 18, 2013
Recommend
CEO approval
Business Outlook

Pros

No comment for the moment.

Cons

Worked 9am to 10 pm almost every day six days a week for a month, on call the 7th day. One day worked 6am to 10 pm. Covering front desk and cleaning rooms. This is illegal for management to do. Managers should not be doing more than 50% non exempt work. This is how a company saves money by not paying over time. Then was demoted after working such long hours. Called HR and "anonymous" tip line for assistance and was told upper management was "going above and beyond" for me. They are telling me THEY were going above and beyond while I worked 6 am to 10pm?!?!?

1.0
Mar 5, 2013
Recommend
CEO approval
Business Outlook

Pros

* You get hired fast. * Cool co-workers.

Cons

* They cheat you on the time they give you to clean rooms by not classifying the rooms correctly and by not taking into account the time you need to stock your cart or take your breaks. Even though you take 20 minutes to stock your cart and 15 minutes to take your break by the end of the day you'll need to show that you cleaned a room every 30 minutes which means, off the top, 4 rooms will need to be cleaned in 15 minutes instead of the standard 30 to make up that time.... Most housekeepers don't take their 15 minute break because of this. Also they don't care if you have to spend time: - doing laundry - running around to get things (missing items from rooms) - delivering laundry which you have to carry - taking out garbage, etc etc * You have to also work at other ESA properties on different days, which are operated differently and when you start no one explains to you how it's different, so normal things you do at one hotel you get screamed at for doing at the other. * Their employee onboarding is practically non-existent. They don't give you any documents, like the handbooks and such unless you are on them and ask for it.

Viewing 22 - 24 of 2,488 Reviews

Glassdoor has 2,523 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.