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Extended Stay America

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Extended Stay America reviews

3.5

59% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

55% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
3.0
Mar 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Pay is great at 10.25 with no experience, and it can be a really chill place when not too busy. Sometimes you will get tips from guests, so that's cool too. Night shifts are generally slow and it's just you there, no manager, so if there's time and all your work is done you can read, do homework, eat whatever. Great office experience and if you hold this position it looks awesome on a resume for students.

Cons

This may only be my location, however the biggest problem for me was that we were understaffed and I felt forced to cover many of the shifts and they did not honor my schedule requests when I began school, saying that everyone had to work and there were not enough people. Also, my team lead abused their power and would have some employees clock her in when she was not at work. As far as the work it's pretty easy but you get in big trouble if you are not careful, and once you get on management's bad side they don't grant you vacation requests and you get the worst hours. A lot of staff quit, and we were always short on housekeepers leading to many guest complaints which front desk had to handle. I was warned about management from a coworker while I was trained but I didn't believe her till now. I ended up quitting and taking another job because I was getting fed up with the team lead and the crazy hours. Disappointing because I always covered shifts and worked very hard from the beginning.

3.0
Mar 9, 2014

Good experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people were good for the most part

Cons

Management outdated approach didn't fit the new Executive ideas

3.0
Mar 8, 2014

left a lot to be desired

Recommend
CEO approval
Business Outlook

Pros

The easiest job for the best pay, that I have ever had.

Cons

No breaks. The company does not do paid breaks. So there arent any breaks. You have to take a minute in between duties.

Viewing 2425 - 2427 of 2,488 Reviews

Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.