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Extended Stay America

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Extended Stay America reviews

3.5

59% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

55% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Jun 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Sometimes you can get a deal on hotel rooms depending on the season.

Cons

Management was very disorganized. The pay definitely wasn't worth the work required. If you're at the front desk, you're basically doing multiple jobs including housekeeping.

2.0
May 29, 2014

Find someone who can sell hotels rooms, not coffee

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Met some nice people along the way

Cons

All talk no show. Expectations of the product are greater than the product itself. These hotels are no where near the what the company thinks they are.

4.0
May 23, 2014
Recommend
CEO approval
Business Outlook

Pros

Guests are mostly very nice and coworkers are great to work with. I am very lucky to have a good manager, and I hope he sticks it out at the hotel.

Cons

I really have no complaints except most of the year, it gets very busy. You have to have thick skin to survive the training, but it gets a lot easier once you build that learning curve. You will be criticized a lot but just work hard and do not become defensive. Managers are under pressure to perform well by corporate and you just have to put yourself in their shoes, and not take criticisms so personally. The pay is low considering the amount of work required but the shift goes by quickly, and it is a lot of fun as a part time job.

Viewing 2434 - 2436 of 2,488 Reviews

Glassdoor has 2,522 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.