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Extended Stay America

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Extended Stay America reviews

3.5

61% would recommend to a friend

(2,488 total reviews)
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Greg Juceam

62% approve of CEO

57% positive business outlook

Extended Stay America has an employee rating of 3.5 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Extended Stay America employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Nov 9, 2011
Recommend
CEO approval
Business Outlook

Pros

Discount on hotel rooms Meeting new interesting people Networking for more jobs Insight on Hotel Management

Cons

Musical Shifts to keep you from qualifying Full Time Status Quo dominates management Poor treatment of housekeepers Exposure to very compromising situations

3.0
Sep 23, 2011

Difficut

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Managment was great when your family had to come first.

Cons

When money is not put into a property, managment would get upset that customers and companies would not come back.

3.0
Aug 27, 2011
Recommend
CEO approval
Business Outlook

Pros

Easy job. Good for students who want time to do homework/study/read You're usually the decision maker when it comes to guest satisfaction. Give a free night, discount off room rate or upgrade etc. Unless it escalates, then you can let the manager know. But guests are usually happy with a discount. If youre working night shift, you're the only one there at night, no manager looking over your shoulder. In fact, youre the only employee! My location, I had a relax manager who let me bring my laptop to work and use the free wifi. Plus I worked nights, so it was boring as heck. But as long as I was doing my job perfectly, it was not an issue. Pay is average for experience $8-10 in California Not much office politics. Small group of employees, easier to get along with. My hotel had 10, thats including the housekeeping and management. No graveyard shift. Front desk closes at 11pm (at least the ones in this area) Great perk is that you get 7 free nights at any Extended stay hotel in the country. No discount, FREE.

Cons

Can get really quiet and boring. LOTS of downtime. Being alone at night. No other employee or manager on site. Not even security. So if youre a pansy when it comes to working alone, this is not definitely not for you. Lots of complaints about rooms not cleaned thoroughly or something is broken/missing. Management is usually aware of this, but they dont have a) funds: to fix things that are broken and b) time : to retrain the housekeeping staff or reprimand them for mess-ups. Not gonna complain about guests... its the same everywhere. Some are nice and some you just wanna punch in the face... you know, the usual. Benefits. Mystery callers!

Viewing 2485 - 2487 of 2,488 Reviews

Glassdoor has 2,523 Extended Stay America reviews submitted anonymously by Extended Stay America employees. Read employee reviews and ratings on Glassdoor to decide if Extended Stay America is right for you.