Extra Space Storage reviews

Raises are small, responsibilities stack up pretty fast, customers can be rough to deal with, limited opportunities for advancement, can be called after hours.

The leadership in the Facilities department is notably rigid and controlling. This contrasts sharply with the company's broader culture. Facilities employees are not afforded the same perks or benefits as other home office employees, such as hybrid work schedules. Unless traveling to sites, Facilities staff are required to be physically present in the office. The leadership within this department rarely, if ever, offers praise or recognition for the team's hard work and accomplishments. Instead, the feedback tends to focus predominantly on what is being done wrong, creating a negative atmosphere. The morale within the Facilities team is low, with many employees actively seeking other opportunities, both within the company and externally.