Is Extra Space Storage a good company to work for?

Extra Space Storage has an overall rating of 4.1 out of 5, based on over 3,473 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 81% of employees would recommend working at Extra Space Storage to a friend and 75% have a positive outlook for the business. The best reviews about Extra Space Storage have been left by employees working as Store Manager and District Team Lead , District Manager and Division Learning Manager .

Does Extra Space Storage pay their employees well?

According to anonymously submitted Glassdoor reviews, Extra Space Storage employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Extra Space Storage. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Extra Space Storage?

81% of Extra Space Storage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Extra Space Storage 4.2 out of 5 for work life balance, 4.2 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Extra Space Storage?

Store Manager (717) , Assistant Manager (565) , District Manager (196) , Site Manager (165) , District Team Lead (125) , Assistant Store Manager (121) , Manager (115) , Property Manager (77) , District Team Leader (66) , Property Accountant (41) , ASM- Assistant Store Manager (31) , DTL (29) , On Site Manager (23) , Assistant Site Manager (22) , Customer Service Representative (19)

What are the pros of working at Extra Space Storage according to real employee reviews?

"Great work life balance and buy" ((in 311 reviews)); "They have a great culture here at Extra Space and do everything they can to support every employee." ((in 226 reviews)); "Great benefits and Really cares about your opinion." ((in 193 reviews)); "Great people to work with and are very helpful at getting you where you need to be sales" ((in 134 reviews)); "Management is great and always there to help." ((in 90 reviews))

What are the cons of working at Extra Space Storage according to real employee reviews?

"District managers don't care about sites unless they aren't meeting kpi's." ((in 49 reviews)); "There is too much flexibility in expectations, leading to major favoritism." ((in 28 reviews)); "Limited holiday paid days off and the holidays that you do work aren’t time and a half." ((in 23 reviews)); "The management definitely plays favorites to certain employees and it's obvious who they are." ((in 10 reviews))

What are employees saying about Extra Space Storage layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Extra Space Storage layoffs and their outlook for job security at Extra Space Storage in 2026.

What are the top reviewed Extra Space Storage locations?

Salt Lake City , Cottonwood Heights , Dallas , Atlanta , Chicago , Los Angeles , Houston , Orlando , New York , Charlotte , Miami , Tampa , Midvale , Las Vegas , Austin , Albuquerque , San Antonio , Philadelphia , Indianapolis , Phoenix , Memphis , Baltimore , Oklahoma City , Boston , Fort Worth , Saint Louis , San Francisco , Jacksonville , South Jordan , Denver

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Extra Space Storage

Extra Space Storage reviews

4.1

81% would recommend to a friend

(1,090 total reviews)

Joe Margolis

87% approve of CEO

75% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Culture & values

4.2

Work/Life balance

4.1

Senior management

4.1

Career opportunities

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

1.0

Apr 20, 2024

0/10 - Would not recommend

Store manager

Recommend

CEO approval

Business Outlook

Pros

The fact that a bonus is offered at all is a pro, but it's not much for all the work that you are expected to do.

Cons

Let me count the ways... Store employees are just a number to the company. As a store employee, your thoughts/ideas are not valued, hardly even discussed. MLM is arrogant and doesn't take into account Store Employees actual experience with the customers/property. They promote Work/Life Balance, but it isn't a thing. You'll get called at all hours of the day for things the 24 hour customer care phone team should be able to take care of or at least deescalate until the next business day. Work schedules are released the day before the work week. Your direct supervisor is a rare sight to see or even receive a reply from. It's not explained, to customers who rent online, that their rent will be raised by 30-100%(most cases) within less than a handful of months.

5.0

Apr 19, 2024

A company that actually promotes from within

District manager

Recommend

CEO approval

Business Outlook

Pros

1. Pathways to career opportunities for high potential managers. Our COO started as an Assistant Manager. 2. Great company culture 3. Monthly or quarterly bonuses based on position - even entry level. 4. Work - Life balance. A set schedule with Sundays off!

Cons

1. Can deal with unsavory clientele regularly based on your location 2. Dealing with break-ins constantly

Extra Space Storage Response

Thank you for taking the time to provide feedback. We're glad to hear that you are enjoying your time at Extra Space. We understand that challenges may arise as you work with customers, so please be sure to be in constant communication with your District Manager, so they can better support you.

3.0

Apr 19, 2024

Needing Better Bonus Structure

Store manager

Recommend

CEO approval

Business Outlook

Pros

The help you get is amazing. From the training, to the teamwork.

Cons

Never getting two days off in a row without PTO is not very fun. They do always say work/life balance but this does not reflect that. You end up getting burnt out quickly. Schedule is slow to come in so making necessary appointments is nearly impossible. After Merger, we are making in a YEAR with Extra Space (on average), what we were making what we made QUARTERLY with Life Storage. So the biggest advice I do have for ES, is a better bonus structure. Because we only bonus off of the amount of move ins. And that is out of our control to an extent. If 10 reviews a month are mandatory, make an incentive to get them. No bonus for merch sales anymore as well. Not enough paid time off. Another bad thing about the merger, we lost a lost of PTO. Personally I lost 60 hours because we only have very few paid holidays. We are open almost every day of the year which is also not Work/Life balance.

Viewing 271 - 273 of 1,090 Reviews

Jobs at Extra Space Storage

Remote Inbound Sales Representative - $16.00 Hourly + Commission

Remote Inbound Sales Representative - $16.00 Hourly + Commission

Remote Inbound Sales Representative - $16.00 Hourly + Commission

Remote Inbound Sales Representative - $16.00 Hourly + Commission

Remote Inbound Sales Representative - $16.00 Hourly + Commission

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Extra Space Storage

Extra Space Storage reviews

Ratings by category

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0/10 - Would not recommend

A company that actually promotes from within

Needing Better Bonus Structure

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