Families reviews

2.8

47% would recommend to a friend

(19 total reviews)
avatar

Joy Davis, LPC

69% approve of CEO

34% positive business outlook

Families has an employee rating of 2.8 out of 5 stars, based on 19 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Families employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

19 reviews
1.0
Jan 19, 2023

Overworked and under respected

Recommend
CEO approval
Business Outlook

Pros

-Theres no shortage of clients to see. -CEs available at a reduced amount for employees

Cons

I worked at this company for more than 10 years. It was the best company to work for when I started. The atmosphere was warm and welcoming. It was supportive and enjoyable to be a part of. It is no longer that way. The company has changed a great deal over the years and not for the better. Instead of being warm and supportive, the environment is cold and uncomfortable. Administration has adopted an U.S. vs Them mentality that has only gotten worse over the past few years. They expect an unreasonable amount of work (some people carrying upwards of 80 or more clients on their caseload), intolerable documentation requirements where you get write ups for the smallest of infractions, very little time for continuing education or enriching your practice, and some of the worst pay in the area. The company proved they did not care about the well-being of their employees by announcing pay cuts a week before Christmas and later on instituting performance based pay that could entail possible pay cuts every 6 months. Loyalty and hard work are not valued and the company lacks compassion. Rather than focusing on quality of care for clients and quality of life for their employees, they see everyone as nothing but numbers. Working for this company is likely to lead a clinician to burn out before they’ve even had a chance to get experience in the field. They prefer to give promotions based on favoritism rather than qualifications and experience. They take it personal if an employee leaves to better themselves and their careers. They respond to this by taking vindictive actions against them or (at the very least) giving them the cold shoulder. They promote people with inside connections to other companies over loyal employees who have proven track records of being able to do the job. They do not view therapists as important but treat them as if they are replaceable the way some factories treat their employees. Leaving the company was the best decision I have made. Since leaving I have reconnected with what I like about therapy, made much better pay, and found an environment where I and my skills as a professional are valued.

2.0
May 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Very engaging work with kids. Flexibility on the interventions you are allowed to use for different kids' needs. Flexibility on crafting your schedule. Genuinely spiritually and emotionally meaningful work. Management is responsive to specific requests, and HR issues generally get resolved fairly quickly. The psychiatrists/psychiatric nurses are really good, care a lot about clients, and care a lot about principled and scientifically-backed care. Admin team in Jonesboro seems to genuinely care and to know what they are doing.

Cons

Mgmt has no idea and doesn't care if you use principled, evidenced-based practices to actually help people need *less* services. You can bill services for YEARS on a client, and do nothing but nag kids in session. No concern for clients' input when switching kids from 1 therapist to another. I had several middle-school girls (with significant issues of auditory hallucinations, history of parental neglect, bullying, SI, etc.) who got switched to new therapists (against their choice) to make bookkeeping easier. Mgmt thinking that one of the goals of mental health services is to foster "compliance" in working-class people rather than mental well-being. Occasionally condescending, gossipy attitude towards assertive clients/parents whom mgmt considers "difficult." The case managers that therapists work with are paid poverty wages, and their roles are not well-defined.

5.0
Apr 8, 2022

Nanny pay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Being a nanny was very fun

Cons

It was very far away

Viewing 7 - 9 of 19 Reviews

Glassdoor has 25 Families reviews submitted anonymously by Families employees. Read employee reviews and ratings on Glassdoor to decide if Families is right for you.