Pros
This company is constantly expanding and acquiring new business every month. There are rooms to grow outside of my department which is encouraging if that's a direction you want to go. This position finally became remote. If you're looking to do customer service it's not that bad of a role.
Cons
This job was not social media based at all. It's basically customer service and we were lied to about that when we signed on. There is no growth in this position. Your only growth is to a Team Lead or a supervisor but those supervisors are older and aren't going anywhere anytime soon. They also haven't opened up TL for a year. Your only growth is switching departments. Every couple of months they fill our ears with talk of growth and actually doing marketing and it never happens. A bunch of beating around the bush and deflecting. Took tooth and nail to get this company to send us remote. There are no raises or incentive based bonuses. Our team constantly exceeds our goals but it's just a 50 cent fixed raise every 6 months with no incentive to work hard. Super mundane and boring job for someone young. More than half of our team has quit or been fired since I've came on and I am constantly looking for other jobs.