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FarHeap Solutions, Inc.

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FarHeap Solutions, Inc. reviews

2.9

41% would recommend to a friend

(47 total reviews)

Brett N Heap

53% approve of CEO

44% positive business outlook

FarHeap Solutions, Inc. has an employee rating of 2.9 out of 5 stars, based on 47 company reviews on Glassdoor which indicates that most employees have an average working experience there. The FarHeap Solutions, Inc. employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

47 reviews
1.0
Sep 26, 2017

Joke of a Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get a paycheck for your slave labor.

Cons

This company's very existence is a con, in both the literal and figurative sense. Management is clueless, and senior management is an absolute joke. Brett thinks that he can use some simple hucksterism to cover up for the nearly universal bad reviews from both former employees and angry customers. This includes shill social media accounts, and shill employee accounts. It's bad comedy.

avatar
FarHeap Solutions, Inc. Response
8y
Reviews like this one are the reason Glassdoor has ceased being a valuable resource for job seekers. We don't have "shill" social media or "shill" employee accounts. Now, unbeknownst to senior management, under former marketing management those unethical tactics were being used. As soon as our CEO found out about it, those practices were discontinued. As noted, those practices were by a former marketing lead who has been gone from the company since April 2016, almost 1-1/2 years before the above review was posted. That marketing lead took customer service and marketing staff with him on his way out the door. The people who stayed with our company did not share his unethical view of life, and have committed to working ethically, even when we know many of our competitors do not do so. When we see multiple reviews referring to practices not attributable to our CEO, management, or current personnel, but rather referring to things that happened under the former marketing lead, it concerns us on multiple levels. First, we're painfully aware of digital warfare, of new weapons that companies use to go after competition. Second, although we have asked Glassdoor to remove these posts and pointed out these inconsistencies (and in the case of the above review, outright malicious slander against our CEO), they won't. Glassdoor is making itself liable for the damage caused to our company, and likely to others, when it allows people with an agenda to post untruths or skewed half-truths. I am surprised at their cavalier attitude towards posts like this.
1.0
Oct 5, 2017

Worst company to work for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You will learn how to live with low self-esteem and be disrespected constantly. The job will make you strong so when you move on to a different company, everything will seem wonderful. You will gain experience since you do work on multiple projects and will learn a lot

Cons

The culture is absolutely the worst thing in the company. The women are treated with disrespect and constantly yelled at by the CEO. You loose your self-esteem and confidence in what you know and what you do. They love taking advantage of good workers and men with no experience and limited knowledge. They also get compensated well and tolerated regardless of their ill demeanor and attitude to other employees. The CEO loves employees who are basically Yes Man. There is less work more drama and that's because the executive management encourages it. They are some good people in the company but nothing good happens because the CEO himself focuses always on the wrong things.

1.0
Sep 18, 2016

Such a mess.

Recommend
CEO approval
Business Outlook

Pros

The pros are limited. The pay is competitive and the office is in a great location. They also provide a soda machine and free coffee. Occasionally there are snacks and goodies.

Cons

Unfortunately, there are far more cons. The energy is so negative and everyone is so stressed out. This company is definitely reactive instead of proactive. The CEO does not value nor acknowledge his employees. Everyone seems to be working against one another than with each other. People at that place are to full of themselves and focus more on pride than their jobs.

avatar
FarHeap Solutions, Inc. Response
9y
Thank you for taking the time to give us your feedback. We do listen and take our employees' (even former employees') viewpoints into account. We are aware of the negativity that permeates the Customer Service department. About six months ago, in an effort to reverse course, our CEO split CS from the marketing department. At the same time, he hired a CS Director, giving her free rein to rebuild CS without micromanaging her efforts. Unfortunately, the old marketing-CS rivalries did not go away. Perhaps the CEO should have stepped in to intervene. Instead, he trusted the two directors to work things out on their own. The company - especially the CEO - is committed to improving matters for our dedicated CS team. We recognize that CS has one of the hardest jobs in the company, as they deal with customer complaints all day long. While we have one of the lowest return-refund percentages in the print industry, we know that they don't get to talk to the 97.5% of our customers who are satisfied with product and delivery. We are trying to find ways to communicate our success to CS, so they can see beyond the phone calls and chat to the bigger picture. Finally, our HR director has been with the company for almost ten years. It is safe to say that he and the CEO have a better relationship than is depicted here. We wish you luck in your new job and hope you think kindly of the people at Farheap who genuinely care about you.
Viewing 7 - 9 of 47 Reviews

Glassdoor has 53 FarHeap Solutions, Inc. reviews submitted anonymously by FarHeap Solutions, Inc. employees. Read employee reviews and ratings on Glassdoor to decide if FarHeap Solutions, Inc. is right for you.