Farmers Insurance Group reviews

Insurance is a tough business. Most customers will feel "wronged" by the company even if it is the correct liability decision or fair value for their vehicle. There is not a lot of clear communication between agents, field adjusters, and office adjusters. A lot of times it feels like good cop, bad cop between the agents and claims adjusters. Claims adjusters are often micromanaged by supervisors and Quality Assurance.

Quality assurance runs the company. Every decision made while at a claim is prefaced by the thought, how can I justify this to get a good QA score? You can't set your own schedule; appointments are made for you. When you have a large territory this means a lot of driving; last month I drove over 4,000 miles. It's a large company and you don't feel valued as an employee. You're given the impression that anyone can do your job and you are expendable. If you don't meet your QA and customer service scores you are put 'on par' which means if you don't get it together you'll be fired. You have to regurgitate info in a claim and write a novel about why you did something. The file can't stand on it's own because QA will second guess you. You can get OT but you have to plan ahead and ask for it ahead of time. As if you can see the future and know when you will need to work late.