FedEx Custom Associate reviews

There isn't enough time to perform to expectation. They scrutinize without consideration for context due to the use of systems & analytics. They provide opportunities to assess management but the questions asked are more relevant to decisions made by the company and upper management, while your manager bears the consequence of your scoring. This leads to answers which do not reflect the reality in which one works. For example, your manager isn't provided functional equipment, so you respond negatively to the question, "Do you have the tools you need to deliver the Purple Promise?". The manager appears to be the problem, not the limitations imposed upon him or her. I feel that this is the company's way to pad their ratings as an employer. There's no real training anymore. Despite this & the fact of your dysfunctional equipment, systems, software, etc, you are accountable for performance failures. Although your flexibility in hours, work load, variety of obstacles faced and more is required, the parameters and expectations are quite rigid. Now there is this merge. Due to their spending on ridiculous tech-based programs intent on getting more work out of fewer people (all of which have been scrapped), based on the comparison between Express and Ground (where no such experimentation was taking place at the same time), they formed the opinion that Express was not as profitable as Ground. Now they intend to reconfigure the whole lot of operating companies (Op-co's) into one. The aim: eventual elimination of ALL hourly FedEx paid employees in favor of subcontracted workers. So much for the PSP values standard, putting our people 1st, service next and profits last in their focus. No longer a value, now it's "our culture" (i.e. the responsibility of its' support falls to the employees). Salaried employees in upper level admin roles aren't likely very safe either. Granted, they have needed to trim some fat for a while. But how is it that only after switching to a less attractive benefits package twice, switching to a less desirable health insurance provider, eliminating retirement plans for new hires and reducing access to health benefits for part timers, only THEN do they decide not to renew sponsorship for sports teams?! Meanwhile the millions of dollars in USPS contracts is not valuable enough to renew. Cutting the "fat" and means simultaneously seems substantially questionable, especially when the workers who provide the service that the company was built to provide are more & more clearly what the company considers as that fat. The people make this company with our creativity to perform outright miracles at the expense of our physical & mental well being & time with our families. I don't discount the weight of the jobs in upper management & the CEO, etc. But their success is paid by our blood, sweat and tears. There are so many dedicated to the company and their dedication is squandered in secret. We will absorb the collateral damage for their disregard. Their desperation to meet all of their fiscal goals will surely prove a sacrifice of purpose and service. A customer told me that last year, they experienced almost no service failures (failure to meet delivery commitment). This year, they have experienced about every 6th shipment arriving late to their customers. This is proof of their sacrifice and will eventually equate to loss of customers in numbers too significant to be ignored. Maybe they should create some analytics for this. No doubt it would be designed to show how the lowest paid workers and managers are at the heart of these losses in a way which fails to see how the company fails to support the outcomes they seek. No, I don't recommend this company as an employer unless you are prepared to perform magic or have super powers. Be ready to juggle because you'll get it from all sides, You'll get it from the recipients, management, corporate, district management and the tools & equipment you must rely upon to do that magic. Acknowledgement and respect are not among the benefits at FedEx, despite their PR campaigns and and expensive commercials & add would have you believe.