FedEx Office reviews

3.6

67% would recommend to a friend

(3,763 total reviews)
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Brian D. Philips

70% approve of CEO

54% positive business outlook

FedEx Office has an employee rating of 3.6 out of 5 stars, based on 3,763 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Aug 21, 2012
Recommend
CEO approval
Business Outlook

Pros

Some great customers that you enjoy seeing on a regular basis and some great co-workers that make it tollerable to come to this place everyday.

Cons

Where to start...I was hired at $10.00 for 40 hours a week. By the time i signed my acceptance letter it was $11.00 an hour at 32 hours a week. Dissapointing for my only income but was told that I would have plenty of opportunity to pick up extra hours. My awesome manager that held everyone equally responsible was moved to a bigger store and our new manager is new, never managed a day in his life and is sinking instead of swimming, no matter how great of a person he is the managing skills are lacking. We are understaffed, overworked but not enough to get overtime r even 40 hours a week but just enough to make you exhausted from all the shift changes. Our store is remote and has no sales supports, no delivery support but we are still expected to meet the same deliveries for major accounts and the same sales goals, and when we don't we get our hours cut yet again. Employees who don't do their job, show up late, take long lunches without saying anything, tell customers confidential company information and are just lacking in common sense are not punished but reqarded by getting extra long vacations, whatever shift they want, get to go home early for special events while the hard working employees pick up the slack and constantly fix his mistakes. The management is happy to take credit for things we do good but if we mess up they have no problem throwing us under the bus when it's jobs we shouldn't even be doing in the first place. Bonus's are gone and corporate expects us to make up the difference by selling unwanted crappy POM's that we rotate on a tri monthy basis so the market is over saturated an no one wants a stupid thumb drive for 12.99 when they can get one at Best Buy for half the price without having them pushed on them like crack. Oh and for all my hard work I get a 3% raise once a year IF I get a high enough score on my review.

3.0
Aug 21, 2012
Recommend
CEO approval
Business Outlook

Pros

A lot of benefits, a decent shipping discount, always accommodated the hours I needed when I was taking classes

Cons

Pay isn't horrible, but it isn't enough for having to deal with the customers that are just plain mean. Training is just computer based training, and the PPA software you have to use is complicated.

1.0
Aug 17, 2012

Not a place for Ambition or Growth

Recommend
CEO approval
Business Outlook

Pros

If you're someone who likes making things and satisfying customers, this can be a very rewarding position. They do offer pretty decent benefits, though those benefits are as many have mentioned either for a single person or "family," which does include domestic partners. They also do offer a 401K matching of up to 5%, which is something you see less and less these days as well as team member benefits that include things like discounts on phones, Adobe suite licenses, and various other 'extra' benefits.

Cons

Patience and training may be provided, but any semblance of niceties goes right out the window once you make it into a store management role. Speaking as one who was hired as a Customer Service Representative and promoted up through the ranks to Center Manager, there was a fundamental shift with how patient the company was with regard to mistakes once you passed that point. The support with getting your store to hit its all-important sales metrics is a joke. The sales team plays favorites and is definitely more concerned with signing contracts than they are in drumming up actual business. Similarly, the customer service 'metrics' that you are measured on are a joke. 5 calls go out each month to random people who place orders, and you're expected to get absolute perfect scores (0 incorrect projects, everyone viewing the customer service experience as a 10/10, etc.) or your center is dramatically impacted.

Viewing 3514 - 3516 of 3,763 Reviews

Glassdoor has 3,844 FedEx Office reviews submitted anonymously by FedEx Office employees. Read employee reviews and ratings on Glassdoor to decide if FedEx Office is right for you.