Is FedEx Office a good company to work for?

FedEx Office has an overall rating of 3.6 out of 5, based on over 3,844 reviews left anonymously by employees. This rating has been stable over the past 12 months. 66% of employees would recommend working at FedEx Office to a friend and 53% have a positive outlook for the business. The best reviews about FedEx Office have been left by employees working as Same Day City Courier , Sales Customer Service Specialist and Lead Store Consultant .

Does FedEx Office pay their employees well?

According to anonymously submitted Glassdoor reviews, FedEx Office employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at FedEx Office. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at FedEx Office?

66% of FedEx Office employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated FedEx Office 3.1 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at FedEx Office?

Center Consultant (260) , Assistant Manager (237) , Lead Consultant (185) , Store Manager (109) , Center Manager (106) , Customer Service Representative (106) , Store Consultant (102) , Consultant (92) , Manager (62) , Sales Associate (54) , Retail Sales Associate (48) , Sales Consultant (48) , Customer Consultant (47) , Senior Store Manager (41) , Center Lead Consultant (34)

What are the pros of working at FedEx Office according to real employee reviews?

"Benefits are great and so are the incentives also getting to know your coworkers as family over time really great!" ((in 530 reviews)); "One thing this company has done right in my experience is hiring some really great people over the years." ((in 128 reviews)); "Great boss and coworkers." ((in 80 reviews)); "Flexible Hours so you could balance this while going to school or working another job." ((in 59 reviews)); "flexible and tuition reimbursement, meet some cool people" ((in 33 reviews))

What are the cons of working at FedEx Office according to real employee reviews?

"The pay is low and you are over worked with no staff to save company money" ((in 279 reviews)); "Bad management leads to big turn over" ((in 229 reviews)); "Defiantly some really good and really bad managers out there." ((in 139 reviews)); "Bad upper management who treat all stores the same without knowing how they operate and who their customer base is" ((in 101 reviews)); "No training provided" ((in 91 reviews))

What are employees saying about FedEx Office layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FedEx Office layoffs and their outlook for job security at FedEx Office in 2026.

What are the top reviewed FedEx Office locations?

New York , Dallas , Plano , Los Angeles , Chicago , Atlanta , Houston , Memphis , Miami , San Francisco , Austin , Charlotte , Orlando , Washington , Seattle , San Diego , Denver , Las Vegas , Philadelphia , Portland , Phoenix , Boston , Cincinnati , San Jose , Richmond , Oklahoma City , San Antonio , Indianapolis , Pittsburgh , Tampa

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FedEx Office

Part of FedEx

FedEx Office reviews

3.6

66% would recommend to a friend

(3,763 total reviews)

Brian D. Philips

70% approve of CEO

53% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.6

Compensation and benefits

3.5

Career opportunities

3.3

Senior management

3.1

Work/Life balance

FedEx Office has an employee rating of 3.6 out of 5 stars, based on 3,763 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Jun 5, 2012

Good job to have, room to grow if okay with staying in Retail

Center production coordinator

Recommend

CEO approval

Business Outlook

Pros

You can move up if you are a hard worker and good with retail. The job straddles Retail and Manufacturing so its a pleasant atmosphere not doing stocking all the time you're not with a customer.

Cons

Benefits are not as good as what FedEx Express has although of course less of a physical toll. It is a Retail job, so you will be occasionally working with customers with odd expectations.

2.0

Jun 5, 2012

Much better as Kinko's

Senior center manager

Recommend

CEO approval

Business Outlook

Pros

The focus on technology and producing custom products really depended upon innovation and the teamwork of individuals. As Kinko's there was something rewarding about landing a large job and finding all of the resources and personnel to get it done. The discount for shipping is nice around the holidays

Cons

The management talent is gone. The managers used to be solid professionals who knew their job and knew all facets of the business. The company, through its poorly executed accountability systems, focus on metrics ad-nauseum, and an over reliance on a zero-defect audit which had dubious and negative effects on revenue drove out the best managers. The company is now resorting to center managers who 2-3 years ago they would never DREAM of allowing to take over a center. The company is on a race towards the bottom with only the team members of last resort taking the management positions that have been vacated by talent. The company started a long and treacherous path towards metric-of-the-week mentality and the notion that managers shouldn't know how to do anything the TM's know. It is definitely showing. The amount of institutional knowledge that has fled the company is absurd. The turnover became such an issue that it was removed as a ranking for determining leadership effectiveness. What sense does it make to have all of your tenured, knowledgeable talent leave when you are a technology and hard skills focused environment?

5.0

Jun 2, 2012

Great place to work

Human resource generalist

Recommend

CEO approval

Business Outlook

Pros

Professional ,Flexible, Customer Focus, People Focus

Cons

The economy has reduced customers

Viewing 3547 - 3549 of 3,763 Reviews

Jobs at FedEx Office

Retail Customer Service Associate

Retail Customer Service Associate

Retail Customer Service Associate

Mail Services Specialist

Retail Customer Service Associate