FedEx Office reviews

3.6

67% would recommend to a friend

(3,769 total reviews)
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Brian D. Philips

70% approve of CEO

54% positive business outlook

FedEx Office has an employee rating of 3.6 out of 5 stars, based on 3,769 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Aug 17, 2012

Not a place for Ambition or Growth

Recommend
CEO approval
Business Outlook

Pros

If you're someone who likes making things and satisfying customers, this can be a very rewarding position. They do offer pretty decent benefits, though those benefits are as many have mentioned either for a single person or "family," which does include domestic partners. They also do offer a 401K matching of up to 5%, which is something you see less and less these days as well as team member benefits that include things like discounts on phones, Adobe suite licenses, and various other 'extra' benefits.

Cons

Patience and training may be provided, but any semblance of niceties goes right out the window once you make it into a store management role. Speaking as one who was hired as a Customer Service Representative and promoted up through the ranks to Center Manager, there was a fundamental shift with how patient the company was with regard to mistakes once you passed that point. The support with getting your store to hit its all-important sales metrics is a joke. The sales team plays favorites and is definitely more concerned with signing contracts than they are in drumming up actual business. Similarly, the customer service 'metrics' that you are measured on are a joke. 5 calls go out each month to random people who place orders, and you're expected to get absolute perfect scores (0 incorrect projects, everyone viewing the customer service experience as a 10/10, etc.) or your center is dramatically impacted.

1.0
Apr 14, 2011

Transformative-As in Revolving Door

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The FedEx brand--in name only. Good benefits.

Cons

Gossip and fear mongering at all levels--constant "watch your back" mentality. Unprofessional management--sharing confidential employee information with subordinates. Constant fire drills for reports with no accurate data to support. Warfare between sales and operations-"them v. us" Frequent turnover in both operations and sales leads to poor quality output, poor communications and low credibility with customers. Too many managers over too few people, lots of hierarchy and jockeying for position. Obsolete technology provided to sales. Embarrassing really for a "bleeding edge leader". FedEx Office resembles FedEx Corporation in name only--the orphan of the parent company.

1.0
Nov 7, 2012

What a joke!!

Recommend
CEO approval
Business Outlook

Pros

Climate controlled work....that's about it. They promise you the moon and don't follow through. FedEx took a once GREAT company (Kinko's) and turned it into a corporate monster!!

Cons

They took a copy company, that once cared about the "customer experience" and turned it into a shipping company that does copies. They are more concerned about selling retail stuff than the customer experience.

Viewing 3556 - 3558 of 3,769 Reviews

Glassdoor has 3,850 FedEx Office reviews submitted anonymously by FedEx Office employees. Read employee reviews and ratings on Glassdoor to decide if FedEx Office is right for you.