FedEx Office reviews

-Poor managers hard to identify in advance of accepting position. Discovered too late that my manager does not recognize seniority or expertise level. All on our team have same title but there is vast gap in ability level and performance. Other teams have 'senior' etc in titles (and commesurate pay increase) as earned. -If you work here long enough, you see too many ideas go full circle. That is, you see an idea announced, implemented and then rescinded later on only to be resurrected a year or two later.

The amount of metrics they track will make you want to jump off the roof. If they spent as much time providing customer service as doing audits there sales would be double what they are now. Fedex has no idea how to run a copy business or any retail business for that matter. There idea of tracking a centers customer service is to take a monthly phone survey of "12" customers. (who is the genius who thinks that 12 surveys is significant enough to tell you anything.. Over communication (emails, emails, emails, conference calls, conference calls, meetings, meetings which is followed by "why are you not on the floor more" They want to hire less teckie people and more customer "friendly people" so now your starting to see centers with smiley team members who can not open a pdf file. They have a Draconian system called the "beacon scorecard" where they automatically write up the bottom 10% of managers based on performance of arbitrary metrics. Managers that are "hipo" get mysterious exemptions while everyone else gets sent on the fast track to termination. If you get on a written of final documentation it lasts a year so you might as well quit at that point because you will have a bad month in the year. Due to technology and abundance of metrics the learning curve is high and new team members and managers are of no help for 8-12 months Customers are very rude because they usually do not want to be there as they have come in for work, funeral fliers, copies of resume or ship a product back that did not work. It is they only retailer in town where you can make you sales and profit plan but still get slammed because someone pulled the self serve vault 5 minutes late. In many cases the top managers don't have sales they just know how to pass an audit and keep there paperwork neat 1950's style fear management is practiced here. (you will hear the term "accountable" at least 20 times a day ) You can't have 30 focus items (all of which require action plans) Incentive pay changes every year (not to your favor) most centers are making 50-100% less revenue than they did since fedex took over STAY AWAY (don't be fooled by the FEDEX as this is Office not Express) YOU HAVE BEEN WARNED