There are times where customers get lower quality for the same or increased price. The new bonus program that was launched this summer is a complete joke, not only are sales plans unobtainable but now the whole cluster has to plan in order for each center to see a bonus. This makes us as team members have to nickle and dime the hell of customers which is really what corporate wants. Heres the stats so far for the new bonus plan, New bonus plan 0 paychecks with a bonus of $75 or more, Old bonus plan 3 paychecks with a bonus of $75 or more. I was actually a huge fan of the average transaction bonus, which held centers accountable for their actions rather than the cluster. In my opinion the new bonus plan was only implemented as a way to once again cut cost and get rid of the old average transaction bonus which I was a huge fan of because we actually saw it.
The staffing at all the stores is completely terrible, One man can't run the shipping counter and the production counter, this really only applies to smaller locations such as business centers. Once one person goes to lunch everyone and their mama decides to walk in, and before you know it you are completely slammed. Sometimes closing by yourself is no fun either, a rush can hit you any time and before you know it you are slammed again. Ground Hal Is a complete mess, It amazes me how our responsibilities keep getting incrementally increased but nowhere do I ever see an increase in pay. You will also quickly hate the phones within your first week of working here, Not only do we get spyed on by corporate through secret callers and mystery shops we are expected to answer within five rings or less, even with staffing the way it is. The pay is decent if your in your twenties and single like me. This economy has really gotten to some of the bread winners, most if not all of them took a huge pay cut to work for Fedex Office and are only working here to make ends meet and not be on unemployment. I have heard the frustration of not making enough when your trying to support a family, either your on unemployment and barely making it or your working and not making enough. I believe that this is the core frustration for most americans that are feeling the pinch of the shriking economy. This definitely classifies as a J.O.B. in my opinion ( Just Over Broke). The corporations know the job market is on their side so they pay you whatever and unfortunately thats what you have to live with until you can find better but the reality is that better is being shipped overseas and is becoming more rare every day. Even with us sending projects to office tiger, those are jobs that can be here in the U.S. or better yet in store. There are too many inconsistencies from center to center. Especially with digital enhancement and document creation. Bottom line is that I don't know if anyone paid any attention to FedEx FY 10 earnings this summer, to me if we made 34 Billion dollars I would like to see some of that money going to to team members who made that possible rather than a Thank you e-mail from Brian Philips our CEO.
