FedEx Office reviews

Stress level is constanly rising. Where there were 21 employees as Kinko's, there are now 11 with so much more involved. Because we are considered a "Retail" environment, they seem to get away with low pay but expect expertise in all departments of the branch. It used to be a fun place to work as Kinko's and I loved being able to "Wow" the customer and "do whatever it takes to make them happy". Lately I've had to say "No, we aren't allowed to do that anymore" or "I'll have to charge you to do that" for something so friggin' simple. I hate disappointing customers and ultimately losing them. Not really sure who our target audience is anymore. I do not feel valued as a tenured employee who has taken the steps to learn most of the daily operations. I love what I do and do not want to go into management, for fear of boredom and paper pushing, so I've hit a deadend. My job satisfaction comes only from pleasing the few customers I'm allowed to please.

Lots of turnover, esp. in senior mgmt. Mid and lower level managers are somewhat incompetent. It is a tough business and very competitive, luckily Office provides a lot of shipping business into the FedEx shipping side.