ALL Center workers undermined, micro-managed and thrown under the bus by a ruthless, cut-throat, intimidating culture
Pros
Great job if you can thrive by facing many tasks, i.e. multitasking, standing for your entire shift, smiling and dealing diplomatically with demanding management and customers and surviving in a militaristic company which implements strategies and tactics borrowed from history's most brutal political regimes. The company enjoys a top-notch reputation as an exemplary employer, innovative leader providing important services and Wall Street icon. Many center-level job openings are anticipated in 2014-15. It is possible to advance one's career even without a college degree. The company has made great progress since 2004, when it acquired Kinko's, especially in such areas as keeping pace with technology, lowering operational costs and providing directions and incentives for Center workers to promote and sell services and products.
Cons
What belies the attraction of working for FedEx are the puny annual wage increases based on a company-skewed performance appraisal procedure in which employees are graded on a five-point scale. The highest grade yields the largest hourly wage increment. In reality, the highest grade of "outstanding" is only awarded for perfect performance, and employees are told nobody's perfect. The company is quietly shaking up its entire cadre of operations employees, forcing managers to cleanse the ranks of those whose work doesn't measure up to company standards. So if you are not at the top of every list of metrics, consider yourself targeted. The widespread shake-up is apparently focused on shedding most if not all of the better paid employees, replacing them with decidedly lower-paid and part-time employees and yielding operational expense savings of millions of dollars over time. And never mind the notion of support coming from organized labor. This employer considers its workers airline employees, who are prohibited by law from joining a union. Look for many talented, knowledgeable, veteran employees to be replaced by lesser capable new hires.