FedEx Office reviews

3.6

67% would recommend to a friend

(3,761 total reviews)
avatar

Brian D. Philips

70% approve of CEO

53% positive business outlook

FedEx Office has an employee rating of 3.6 out of 5 stars, based on 3,761 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Oct 3, 2014

worst place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

zero zero zero zero zero there aren't any

Cons

Stop strangling yourselves by taking away Payroll from OPS. Re-visit the open door policy with DM's PSP is supposed to mean People Service Profit.... You are not treating your people very well and that's the first part!

3.0
Sep 30, 2014

Fedex Office experience

Recommend
CEO approval
Business Outlook

Pros

I only work part time, I think is it ok because I need the extra money. I like the people I work with but again that will depend on your store.

Cons

If you get this job, get ready to deal with a lot of customers and most of them are angry. People come to fedex office because they have a problem with their printer at home or because they are trying to accomplish a project that "they don't know what kind of paper they want, they don't know what color they want" how can you help someone that they don't know what they want. So basically you deal with customers that aren't happy to start with and they think we are super experience and don't forget we take their order (they don't like that) they want it right away. In short this is a RETAIL store so all the cons of retail.

1.0
Sep 29, 2014
Recommend
CEO approval
Business Outlook

Pros

I gained a lot of experience in how to communicate with clients who don't understand computers or have the vocabulary to express their needs for printing or graphics, so I learned how to lead them and ask the right questions to find out exactly what they need, and FedEx Office's training (which is very good) gives an excellent grounding in how to do this.

Cons

The combination of fast digital printing and express shipping means that your job at FedEx Office is to fix it when other people have failed to do their job. And if it isn't possible to fix it, or if the customer comes in not understanding that 24-hour turn-around is expensive, they will get pissed off and take it out on the person behind the counter. There are some very nice people who come in to the store, but the rude, aggressive, unreasonable people are much, much louder, and it is easier for a single event to create a 'bad day' than to create a 'good day'.

Viewing 205 - 207 of 3,761 Reviews

Glassdoor has 3,842 FedEx Office reviews submitted anonymously by FedEx Office employees. Read employee reviews and ratings on Glassdoor to decide if FedEx Office is right for you.