This is a call center environment. Pay is minimal and management has poor communication over all. Actually that's not true, they have NO communication over all. You are always being monitored. What I mean by this is that all the calls are listened to and graded, if you stop calls to go to the bathroom, it counts against you. If you don't take your break/lunch EXACTLY at the specified time, it counts against you. If you're stuck on a long call and you go past your break time, you're SOL. And it counts against you. The computers are so old and constantly freeze and crash on you, which gets increasingly frustrating everyday. You would think for a multi-million dollar company they could provide their minions with some semi-functional equipment in order to do their jobs efficiently. But I guess not. Fidelity also boasts about all the opportunities they have for their employees to branch out to, and frankly the opportunities are few and far between. They sell you the dream. And even if you are lucky enough to get a different position, you'll still be on the phone all day taking ~60+ calls per day. The job descriptions are very vague as to what you'll be doing. And the little information that is conveyed is very deceitful. No where was it ever made clear that this is a call center. Had I known this, I wouldn't even have applied. I did not go to college to work in a call center. PLEASE do not apply here!! Run far and fast! If you really want to work at a call center, find a different one. Do your future self a favor and DO NOT WORK HERE! You WILL regret it. You'll be thinking about this review while you are sitting at your desk and be thinking "why, why didn't I listen to this person!" This job was such a joke and a stain on my resume.
