Fidelity Investments reviews

Your pay will be low unless your are in sales. Service used to get paid well if you worked your way to the top, however, Fidelity recently restructured variable compensation and top performing reps are taking up to a $10,000 pay cut. While they cut your pay they are asking you to do twice the work by consolidating roles and drastically increasing calls per hour expectations. Expect to handle complex problem resolution on matters like alternative investments, international wires, or incorrect cost basis research all while taking 7 calls per hour. You will get paid around $50,000 for practically handling every aspect of service for all clients and financial consultants who very likely know less than you but get paid over twice as much. In summary the pay is low, the goals are practically (now) unattainable, job security is not the best.

I have been with Fidelity almost 12 years and made my way through a few different departments along the way. For the first few years, there really seemed to be a Fidelity culture, we were all proud to be working at such a great company with such integrity. But as the years wore on and I sat in a role where I felt doomed to stay because moving up beyond my current position at the time was not an easy feat, I did finally land that "destination role" position, the one I thought I would be with until I retired. Fast forward to today, currently two year in the "salaried" position and miserable. I am doing the work of three people because they won't back fill our department, we work some times 80 or more hours a week just to stay on top of what is put in front of us. The promised "big" raises, we were told was nixed from above. The morale is horrible. I have been sick more than I care to mention from the stress. I entered this role knowing very little about the position and there wasn't any training, I was handed 130 clients to start with and told, you'll figure it out. My laptop has never worked properly, mail doesn't go out or come in all the time, to name one of the many issues, no one knows how to fix it, nor will they replace it. I never thought I would say this about Fidelity, but I do feel like a number. I have talked to many of my co-workers in other groups who are feeling the same way, so it's not just the group I am in. Right now, until I can find (or have time to find) another job, it's just a paycheck, not a career.