Fidelity Investments reviews

Poor management You will be stuck in phone purgatory unless you suck up enough to the right people or have an in. Back to back calls with reprimand for using more than 3 mins of after call or not ready time per hour. Very metric based, you can be doing stellar in most metric categories and have great QA scores but that won't be enough. They will literally ride you, strip bonuses, take away perks like off the phone time (if you can still get it) and Voluntary time off till you fit in to that robotic role. The new omaha regional manager was previously at nelnet and is running it as such. I've had some crap jobs in life, none have ever been this bad or failed me this hard. They sell a dream that they will never follow through on.

You are treated as just a number at Fidelity not a person. The upper management is insufferable and aggressive with how they speak to you and have unreasonable expectations. The metric system they use to calculate success is flawed and inaccurate. I worked there for numerous years and had zero performance issues, no warnings or any complaints ever with how I managed my workload and performed my numerous job responsibilities I had and was just suddenly abruptly let go. They were afraid of losing a large client because of precious errors teams made so used me as a scape goat of an issue to keep a high profitable clients retirement account with fidelity. They hold everyone on team to different standards and let extremely incompetent employees work at company so they can meet diversity statistics rather than keep hard working knowledgeable dependable employees.