Pros
The only good thing that I can say about the company is that I got paid on time. They seem to know that any gaps in pay would probably push enough people over the breaking point that they'd quit immediately.
Cons
Working at fidelity was the single most dehumanizing and pathetic experience of my entire life. The military treated me less like a number. McDonald's treated me less like a number. I would rather be in prison because the guards there are trained to treat you with dignity, unlike fidelity managers. When I began working at Fidelity we were promised 3 days a month on site and the rest of the month WFH. 2 years later I quit because it was 2 weeks a month on site, with a goal of moving to fully on site within a year or two. Had they advertised that during the interview process I wouldn't have taken the job. If you have the misfortune of being hired in a phone role, know that you will have back to back calls for 8 hours a day. As soon as you hang up one call, you'll be talking to someone else within a millisecond of you pressing the button. Your managers will watch you like hawks and if you dare to take a 3 minute bathroom break, you will be called out for it. You're basically just there to be a punching bag for all of the people that the company has screwed over through miscommunication or lack of communication. Most of my day was spent dealing with frustrated customers who received incorrect information from other representatives and then being told my management that we either couldn't, or weren't willing to expedite any solutions to their problems. Promotions exist and the company hires internally, which sounds awesome until you realize it'll be 200 internal applicants for 3-5 positions when they do appear because everyone's so desperate to get off of the phones. Managers don't want to lose their best call center workers either because their bonus is tied to your stats. So if you're an overachiever, you're not going anywhere.