Micro Managed Call Center with insane goals.
Pros
Benefits are good- not great. The campus is beautiful! Free coffee!
Cons
1. Heavy volume call center- there is no pause between calls! The beep in between calls doesn’t even fully beep. You can’t get a sip of water in- it is that back to back. 2. You will be micro managed! They have a system in place that has your schedule mapped out for the upccoming months ahead! (Schedule adherence counts against you if you don’t follow it to the t.) Oh! And if you have a meeting planned or your computer doesn’t feel up to the challenge of running for the day- that’s counts against you too! 3. You will feel like a robot. You have to follow there call structure, miss any built point in the call structure and that excellent call goes to just satisfactory. It is very demoralizing to feel like you have done an amazing job and the customer was happy with your service, but Fidelity and there impossible metrics- not so much. 4. You are expected to know everything! There is a chat where you can ask questions and get the help you need, just keep in mind it’s one person helping a team of over 25+ people at once! It takes time for that person to answer the question, but all that time is counted against you in your metrics. They want 7 minute flawless calls (over & over) to the tune of there perfect script with nothing left out- even if it makes 0 sense to bring it up!