Fidelity Investments reviews

This job will literally drain your life, you're answering 30-40 phone calls per day. You're graded on your CEI (customer survey) and your CPH (call per hour), which sometimes you get surveys for calls that is not your department (wtf 401k calls). Promotion is not based on your CEI and CPH alone, they will promote you if they like you enough. Good luck on getting a manager that you'll get along with, some of them don't care (looking at you Lauren, coming in at 11am and leaving at 3pm), and some are so obsessed with stats that they'll work your until you die. Oh you're putting in overtime? That's great, we're expecting you to, who cares if you don't have work/life balance. Stay away from this job if you can get anything else. Don't believe it when they tell you 'oh here is a Ping Pong table you get to use', or 'you can sit anywhere you'd like', because they're too cheap to build their own place, and they're overcrowding this office. P.S. you better drink that koolaide.

Call center is a "sweat shop" in my opinion. Make you eat lunch, 30 minutes, at your desk-they call it a "Working Lunch". The calls are non-stop and you are limited in a career due to this being a call center. Very political place, no room for advancement. You are coached and everything you do is recorded both on computer and phone. Adherence to your schedule is a big thing, also, if a customer give you a bad survey, and its not your fault, you still get in trouble. Blah!!!