Is Fifth Third a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Fifth Third have rated their employer with 3.6 out of 5 stars in 61 Glassdoor reviews. This is an average score with the overall rating of Fifth Third employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at Fifth Third now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Fifth Third .

Does Fifth Third pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Fifth Third with 3.8 out of 5 stars based on 61 anonymously submitted employee reviews. This is 8.2% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Fifth Third.

What are the top reviewed jobs at Fifth Third?

Personal Banker (345) , Personal Banker II (215) , Customer Service Representative (208) , Personal Banker I (137) , Financial Center Manager (91) , Customer Service Representative (CSR) (61) , Bank Teller (59) , Lead Customer Service Representative (52) , Teller (37) , Mortgage Loan Officer (36) , Analyst (35) , Licensed Personal Banker (35) , Retail Personal Banker (32) , Vice President (28) , Portfolio Manager (26)

What are the pros of working at Fifth Third according to real employee reviews?

"Great benefits and the company really does try to give back to the community with many different campaigns." ((in 461 reviews)); "The pay is good and overtime" ((in 278 reviews)); "Worked with some great people..... trained well unlike other banking institutions I have worked with." ((in 231 reviews)); "Having a regular schedule and work life balance was good" ((in 174 reviews)); "the culture and work atmospere was great" ((in 135 reviews))

What are the cons of working at Fifth Third according to real employee reviews?

"Poor management and district management." ((in 195 reviews)); "Managers determine if you're good or not based on how they feel about people themselves" ((in 96 reviews)); "poor leadership, lack of direction for professional development" ((in 33 reviews)); "24 months including position eliminations in years where staff is paid annual bonuses ???" ((in 31 reviews)); "Branch managers are 1) managers, 2) bankers, 3) tellers and 4)business development officers." ((in 24 reviews))

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Fifth Third

Fifth Third Customer Service Representative CSR reviews

3.6

83% would recommend to a friend

(61 total reviews)

Tim Spence

100% approve of CEO

57% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Compensation and benefits

3.6

Career opportunities

3.5

Culture & values

3.5

Work/Life balance

3.0

Senior management

Customer Service Representative (CSR) employees have rated Fifth Third with 3.6 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Fifth Third is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

61 reviews

5.0

Jun 24, 2021

Best Job Ever!!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Paid vacation, holiday, and sick time, inclusive company, great life and work balance, safe environment, and plenty of chances to grow with the company.

Cons

Can’t really think of one, this is the best job I’ve ever had.

4.0

Jun 17, 2021

Great Company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Easy hours, good pay, lots of holidays off and you get most weekends off.

Cons

I do not have any.

5.0

Apr 30, 2021

Open and nice

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Employee friendly and generally good place to work. Obviously some coworkers vary

Cons

Nothing, who wouldn't love banking hours with good pay

Viewing 52 - 54 of 61 Reviews

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Fifth Third

Fifth Third Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Best Job Ever!!

Great Company

Open and nice

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