Figure reviews

3.7

66% would recommend to a friend

(236 total reviews)
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Michael Tannenbaum

81% approve of CEO

67% positive business outlook

Figure has an employee rating of 3.7 out of 5 stars, based on 236 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Figure employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

236 reviews
3.0
Jan 11, 2025

Fun work but not great career progression.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people to work with and work on new projects.

Cons

Lack of career progression and no clear management. They hire external for jobs that should likely go to internal employees as promotions. Disincentives the teams’ moral eventually.

1.0
Dec 18, 2024
Recommend
CEO approval
Business Outlook

Pros

The Health, Dental, and Vision benefits were nice, convenient, and unfortunately the only healthy aspect of the business in it's now later years of operation.

Cons

There are - at the time of writing this - many downsides to working at Figure. - The training is not dynamic enough to prepare new associates for what they will be experiencing causing them to either spend personal time trying to mange the brutally unorganized source material the company has gathered, reduce performance output to minimum standards just to get by causing additional stress on more seasoned associates, or recognize the bait and switch Figure produces and immediately withdraw their interests. - With or without the desire to better performance, there are gaps in 'trickle down' information that makes it difficult - in some cases impossible - to improve KPI's. This can come in the form of KPI systems that are not yet fully developed but are still being used, lack of information regarding what floor-level actions can be done to improve metrics, and visibility to personal metrics being non-existent until you're being told you're no longer welcome back at the company. - The existential dread of coming in everyday seeing or hearing your team being fired while your performance is seemingly unknown. Others - including myself - have mentioned a significant decrease in their mental and physical health during the course of employment only to have it relieved once no longer employed with Figure. Attempts at discussing this increasing stress with people leaders have also failed or are "looked into" without follow up. - The values that were once established are no longer present (transparency for example) and much of the lower levels of the Company are dominated by cliques. If you were popular in high school and wish to relive that feeling, this may be the place for you. Ultimately I cannot recommend the employment of Figure to anyone who wishes to maintain a healthy mental state. Where it used to be a pinnacle of what modern employment should be, it has now crumbled into a corporate joke.

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Figure Response
1y
We are sorry to hear that your experience at Figure didn’t meet expectations. The well-being of our employees is a top priority, and we are committed to fostering an environment built on open communication, support, and continuous improvement. Your feedback is invaluable, and we take it seriously as we work to enhance our culture and workplace experience. If you’d like to share more details, please don’t hesitate to reach out to our HR department. We welcome the opportunity to listen and learn.
1.0
Dec 5, 2024
Recommend
CEO approval
Business Outlook

Pros

No Dress Code 2 Days Hybrid depending on your schedule ( But they find every excuse to come in the office for things that can be done at home) Snacks ( Only because i can't think of anything else)

Cons

-management doesn't stand up for the representatives and doesn't really know much. -The company's EVP of operations has destroyed the fantastic morale that existed before he joined by unnecessarily micromanaging and a hostile workplace. -The EVP of operations is the reason for the high turnover rate. The senior leadership team appears to be diverse, yet they are not -Low compensation and the requirement to perform 2-3 roles - Every 3 month shift bid, which is was not disclosed when hired This is not a company to work for long term at all very much entry level

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Figure Response
1y
Thank you for sharing your feedback - we’re truly sorry to hear about your experience. We understand how important it is for employees to feel supported, and we strive to create an environment that fosters clarity, communication, and fairness. Our goal is to set clear expectations around job responsibilities and compensation during the interview process. While shift bids are generally planned for every six months, they may occur sooner based on business needs. We take your concerns seriously and remain committed to continuous improvement and open dialogue.
Viewing 67 - 69 of 236 Reviews

Glassdoor has 240 Figure reviews submitted anonymously by Figure employees. Read employee reviews and ratings on Glassdoor to decide if Figure is right for you.