Figure reviews

3.7

66% would recommend to a friend

(236 total reviews)
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Michael Tannenbaum

81% approve of CEO

67% positive business outlook

Figure has an employee rating of 3.7 out of 5 stars, based on 236 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Figure employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

236 reviews
3.0
Jan 22, 2025
Recommend
CEO approval
Business Outlook

Pros

- Comprehensive Healthcare Coverage - Performance-Based Bonus Opportunities - Great Coworkers - Casual Dress Code - Complimentary Snacks, Occasional Catering, and Lunches - Hybrid Work Option (Maximum of 2 Days per Week) – Limited Flexibility Beyond This - Parking Stipend Available (May Not Fully Cover Monthly Costs)

Cons

Unfortunately the Cons outweigh the Pros -Limited Managerial Support: Only a few managers are truly knowledgeable and approachable. (Shoutout to C. Spina for holding it down.) - Lack of Diversity in Advancement: Promotions and job security appear to favor a specific look. - Unnecessarily Complicated Workflows: Processes are more difficult than they need to be. - Heavy Call Volume: Despite varied responsibilities, the role often feels like a call center job. - Low Employee Morale: Negative work culture persists. - Disconnected Leadership: Higher-ups, with the exception of Rich, are unapproachable. - Frequent Changes Without Employee Input: Critical decisions are made without consulting staff. - Increased Workload Without Incentives: Originations and Servicing have merged, but without added compensation. - Nonstop Work Expectations: Employees must manage chats, emails, and phone calls all day with no real downtime. - Strict Scheduling Policies: Micromanagement is prevalent, with little flexibility. - Discourages Workplace Camaraderie – A sense of community among employees is not supported. - Strict Attendance Policies – Even minor tardiness can lead to a written warning or termination. - Parking Expenses – Employees must cover their own parking costs.

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Figure Response
1y
Thank you for sharing your experience while employed at Figure. We’re sorry to hear that your experience did not meet your expectations and we truly appreciate your feedback and have taken it to heart.. Our team is actively working to cultivate a positive culture and ensure that everyone feels supported during their time here. We understand that managing a high volume of calls can be stressful, as this position plays a critical role as the first point of contact and advocate for our customers. We recognize that employee retention, workplace culture, and other key areas are vital to the company’s success. We are actively reviewing these concerns and implementing strategies to improve retention, enhance our culture, and optimize both employee and customer experiences. Thank you again for your feedback; we have shared it with our leadership team.
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Glassdoor has 240 Figure reviews submitted anonymously by Figure employees. Read employee reviews and ratings on Glassdoor to decide if Figure is right for you.