Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good Benefits" ((in 35 reviews)); "Great people and team within your shop" ((in 34 reviews)); "commission can be good but if you're at a slow store don't expect much." ((in 33 reviews)); "Great bonuses if you are in management" ((in 13 reviews)); "Great peers and coworkers." ((in 13 reviews))

What are the cons of working at First Cash according to real employee reviews?

"Low pay and need to be mentally strong" ((in 50 reviews)); "not all the stores have good managers." ((in 28 reviews)); "Long hours and open 7 days a week" ((in 20 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 17 reviews)); "Higher ups do not care about employees" ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

What are the top reviewed First Cash locations?

Fort Worth , Houston , Dallas , Las Vegas , San Antonio , Phoenix , Atlanta , Chicago , Seattle , Oklahoma City , Austin , Orlando , Arlington , Kansas City , Louisville , Cincinnati , Indianapolis , Columbus , Charlotte , El Paso , Memphis , Tacoma , Greensboro , Corpus Christi , Euless , Nashville , New Orleans , Saint Louis , Brownsville , Bryan

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

May 12, 2018

Great community, very team based. Family type environment.

Pawn broker

Recommend

CEO approval

Business Outlook

Pros

Experience, knowledge about item worth and value, fun not heavy stress job, good management, fun customers that are loyal.

Cons

One lazy employee can potentially make job harder. Employee discounts harder to get as before. After merging with first cash, job became more corporate and less individual. Also our computer system takes a bit to learn.

1.0

May 11, 2018

Merger screws employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good teams that fight to meet a horrible point system to make decent commission.

Cons

Have been working for the company for almost a year and watched Cash America’s care for employees depreciate through First Cash. First Cash ruined the employee purchase program with only two buys a month and no layaways at a home store. Low hourly pay when moving up, as an offer for assistant manager was offensively low. Expect managers to run a store with no more over time and a point system that screws pawn brokers. No events that bring the company and employees together. At the rate of the poor decisions and policy’s First Cash is incrementing, strong employees are leaving quickly.

1.0

May 7, 2018

This company hates its employees and customers.

Shop manager

Recommend

CEO approval

Business Outlook

Pros

Nothing any more, they have effectively destroyed all employee morale, PTO, employee purchase program, and any other reason to feel good about your job.

Cons

Upper management is the most disconnected they have ever been at this company or any other I've ever experienced. Literally from the DM and up, they constantly blame the store management for their failures and can't stop accusing the employees of stealing from them.

Viewing 394 - 396 of 837 Reviews

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