First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

837 reviews
3.0
Feb 3, 2010
Recommend
CEO approval
Business Outlook

Pros

The Company believes its mission statement and is committed to its customers and to its industry. The tone at the top is positive, and the people are decent.

Cons

The headquarters culture has gotten fairly siloed, and there is not a lot of exchange of ideas between the various departments. As the business has matured, it is becoming more bureaucratic and cautious than earlier on in its history. The organization has evolved from being fairly flat to being stratified, so that it has become more difficult to get things done and less communication across levels.

4.0
Aug 20, 2008
Recommend
CEO approval
Business Outlook

Pros

My former boss. She was the director of collections and she put a lot of effort of developing middle management.

Cons

They promoted from within. At times the pickings were slim and it seemed they would hope for the best as it was policy to hire/promote that way. At times it felt as if some members of middle management were carrying the weight of others which caused friction.

Viewing 835 - 837 of 837 Reviews

Glassdoor has 977 First Cash reviews submitted anonymously by First Cash employees. Read employee reviews and ratings on Glassdoor to decide if First Cash is right for you.