Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at First Cash. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at First Cash?

58% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.0 out of 5 for work life balance, 3.2 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (99) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Gerente (14) , Sales Associate (14) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good benefits (Medical/Dental/Vision/401k matching/Sick Time / Vacation)" ((in 38 reviews)); "Great people and team within your shop" ((in 33 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 32 reviews)); "Great bonuses if you are in management" ((in 14 reviews)); "Great peers and coworkers." ((in 13 reviews))

What are the cons of working at First Cash according to real employee reviews?

"Low pay and need to be mentally strong" ((in 50 reviews)); "not all the stores have good managers." ((in 29 reviews)); "Long hours and open 7 days a week" ((in 23 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 18 reviews)); "Higher ups do not care about employees" ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

What are the top reviewed First Cash locations?

Fort Worth , Houston , Dallas , Las Vegas , San Antonio , Phoenix , Atlanta , Chicago , Seattle , Oklahoma City , Austin , Orlando , Arlington , Kansas City , Louisville , Cincinnati , Indianapolis , Columbus , Charlotte , El Paso , Memphis , Tacoma , Greensboro , Corpus Christi , Euless , Nashville , New Orleans , Saint Louis , Brownsville , Bryan

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First Cash

First Cash reviews

3.4

58% would recommend to a friend

(838 total reviews)

Rick Wessel

64% approve of CEO

58% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Career opportunities

3.3

Compensation and benefits

3.2

Culture & values

3.2

Senior management

3.0

Work/Life balance

First Cash has an employee rating of 3.4 out of 5 stars, based on 838 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

838 reviews

5.0

Sep 23, 2010

Cash America International is a great place to work, with an extremely competent management team and group of employees.

Senior financial analyst - past employee

Recommend

CEO approval

Business Outlook

Pros

There are many great things to say about working at CAI. They range from employee input to changes that happen around the company, to a very competant management team, to free covered parking and a free full employee excercise facility in the building...complete with free weithts, bikes, treadmills, a Universal and even showers. CAI also used the latest in system technology.

Cons

Probably the only complaint I had about working at Cash America is that the water in the lunchrooms was "tap" water, and not "bottled", or even "filtered". It tasted fine nonetheless.

1.0

May 29, 2010

Dissatisfied

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good location, but not sure it is worth the convenience.

Cons

Bad work environment, like working in a tomb.

1.0

May 19, 2010

A career and a personal life... Yeah Right!

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

They have a very thorough training program. They are very determined to teach you the proper tools to make the business as profitable as possible.

Cons

Limited insurance plan for the first six months. (Don't get sick) VERY LIMITED! You have to work a minimum of 48 hours to receive the salary they offer, I am working over 60 hours a week and have been since my hire date. But they do offer "premium overtime" Which gives you about $4 an hour for anything over 48 hours worked. I only take about ten minutes to eat my lunch if I get one and am right back to work. By the time you break the salary down to an hourly rate I am making about $9.00 an hour. (less than the full time CSR's) If you complain about it or try to take a day off, you will be told that is part of being in management. They ask on their job postings "How would you like to have a career and a life too?" It's a little misleading. Ya think!!

Viewing 832 - 834 of 838 Reviews

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