Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good pay... pay based on salary and performance." ((in 48 reviews)); "Good Benefits" ((in 36 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 34 reviews)); "Great people and team within your shop" ((in 34 reviews)); "Great peers and coworkers." ((in 13 reviews))

What are the cons of working at First Cash according to real employee reviews?

"not all the stores have good managers." ((in 30 reviews)); "Long hours and open 7 days a week" ((in 22 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 16 reviews)); "Higher ups do not care about employees" ((in 13 reviews)); "They give you 2 weeks of "training" but there is no training manual." ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

3.0

Jan 19, 2011

tons and tons of hours

Shop manager

Recommend

CEO approval

Business Outlook

Pros

the customers service is important to the company. benefits are decent only if you are with the company for a minimum of 6 months. they provide a good training program

Cons

Management does not care if you have a personal life. they don't care if you work 14hrs a day, it seems if they almost expect it. its all about the bottom line, the company is so focused on expansion and $ they forget about who makes them money

1.0

Jan 19, 2011

wouldn't wish this on my worst enemy

Front desk

Recommend

CEO approval

Business Outlook

Pros

Starting pay is better than a lot of places around town.

Cons

Manager constantly turns down requests for earned vacation days No health benefits for lower level employees No lunch breaks or 15 breaks...must work a straight 8 hours or more Manager is young, inexperienced, and disrespectful to employees. Constant employee abuse in the form of yelling, manipulation, and threat of being fired.

1.0

Nov 12, 2010

A total waste of time

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Sundays off in some locations. On slow days you have time to catch up on school work even though its frowned upon. A uniform to take the guess work out of picking an outfit.

Cons

The pay really sucks even if you have expierience in that field. Customers can be beyond rude to the point of abuse. Store managers are often children. Area supervisors play mind games and often hold your job above your head to control you. The list can go on forever..

Viewing 826 - 828 of 837 Reviews

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Jobs at First Cash