Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at First Cash. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at First Cash?

58% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.0 out of 5 for work life balance, 3.2 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (99) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Gerente (14) , Sales Associate (14) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good benefits (Medical/Dental/Vision/401k matching/Sick Time / Vacation)" ((in 38 reviews)); "Great people and team within your shop" ((in 33 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 32 reviews)); "Great bonuses if you are in management" ((in 14 reviews)); "Great peers and coworkers." ((in 13 reviews))

What are the cons of working at First Cash according to real employee reviews?

"Low pay and need to be mentally strong" ((in 50 reviews)); "not all the stores have good managers." ((in 29 reviews)); "Long hours and open 7 days a week" ((in 23 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 18 reviews)); "Higher ups do not care about employees" ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

What are the top reviewed First Cash locations?

Fort Worth , Houston , Dallas , Las Vegas , San Antonio , Phoenix , Atlanta , Chicago , Seattle , Oklahoma City , Austin , Orlando , Arlington , Kansas City , Louisville , Cincinnati , Indianapolis , Columbus , Charlotte , El Paso , Memphis , Tacoma , Greensboro , Corpus Christi , Euless , Nashville , New Orleans , Saint Louis , Brownsville , Bryan

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First Cash

First Cash reviews

3.4

58% would recommend to a friend

(838 total reviews)

Rick Wessel

64% approve of CEO

58% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Career opportunities

3.3

Compensation and benefits

3.2

Culture & values

3.2

Senior management

3.0

Work/Life balance

First Cash has an employee rating of 3.4 out of 5 stars, based on 838 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

838 reviews

3.0

Apr 2, 2011

Hard work for no great pay raise when due for one!!

Associate

Recommend

CEO approval

Business Outlook

Pros

Other employees are great to work with. They are all team players & easy to get along with.

Cons

Have to pay for our own uniform shirts. Not always kept in the loop as far as important things going on w/in the company. Some people are treated special & don't have to wear uniforms. These "special" people have a set schedule everyday, unlike the rest of us!!! Everyone should be treated equally, but we're not!! How wrong is that!!!!

2.0

Mar 26, 2011

Great At First, Downhill the Last Couple of Years!

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Good Pay Good Benefits Until recently a fun and professional place to work. Great customers.

Cons

Turning into a one size fits all organization. They are no longer looking at their core business and the individuality each location has. Corporate and regional leaders are no longer from our industry and have no real knowledge of the field end of our industry.

4.0

Mar 16, 2011

Good as long as you can train yourself

Teller

Recommend

CEO approval

Business Outlook

Pros

Not bad work hours, closed Sundays. Clean job. Gives you experience in loans. Some Cashlands do gold buying and do loans on jewelry, that is interensting.

Cons

Don't get hired around the holidays, as it's very busy and you won't get properly trained, resulting in you working on your own and begging for assistance.

Viewing 823 - 825 of 838 Reviews

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