Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at First Cash?

63% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"Good Benefits" ((in 33 reviews)); "Great people and team within your shop" ((in 31 reviews)); "Commission is good with team work $1000 in commission in a good month.." ((in 30 reviews)); "Great peers and coworkers." ((in 13 reviews)); "Great bonuses if you are in management" ((in 10 reviews))

What are the cons of working at First Cash according to real employee reviews?

"LOW PAY ( if you make a good commission you can compensate for the low hourly wage but it is unpredictable.)" ((in 51 reviews)); "not all the stores have good managers." ((in 30 reviews)); "Long hours and open 7 days a week" ((in 24 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 16 reviews)); "They give you 2 weeks of "training" but there is no training manual." ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

What are the top reviewed First Cash locations?

Fort Worth , Houston , Dallas , Las Vegas , San Antonio , Phoenix , Atlanta , Chicago , Seattle , Oklahoma City , Austin , Orlando , Arlington , Kansas City , Louisville , Cincinnati , Indianapolis , Columbus , Charlotte , El Paso , Memphis , Tacoma , Greensboro , Corpus Christi , Euless , Nashville , New Orleans , Saint Louis , Brownsville , Bryan

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First Cash

First Cash reviews

3.7

63% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

67% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.4

Senior management

3.4

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

4.0

Jan 5, 2018

finance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

long term stability and growth

Cons

Slow to adjust to changing market

3.0

Jan 3, 2018

great job not enough pay for the head ace

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good ppl great enviroment

Cons

not enough money for the head ace and they are super cheap

3.0

Dec 28, 2017

a job's a job

Broker

Recommend

CEO approval

Business Outlook

Pros

Chill. Not paying much under what you would make at any other job that doesn't require a degree. A good job to waste your life at or while you're in school. I say waste your life, because it's a dead end and you'll live in the shop. I personally have no life to begin with so, doesn't much matter to me

Cons

Very long hours, and management are the cons. The company has a good enough system to run, but it could be much better. At first cash the employees, middle management and down are fuel to be burnt as the system generates money for the share holders. Sad part is that some of the employees (middle management) take their jobs too seriously and just make things harder on the average employee. They don't understand the game. It's funny seeing them fired just as fast the lower employees. I have a funny nihilism about it and take the job one day at a time, though sometimes, the passive aggressive whining of the managers gets to me.

Viewing 418 - 420 of 837 Reviews

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