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      First Cash

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      First Cash reviews

      3.7

      63% would recommend to a friend

      (837 total reviews)

      Rick Wessel

      73% approve of CEO

      67% positive business outlook

      Ratings by demographic groups

      First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      837 reviews
      1.0
      Dec 6, 2017

      Robots on a counter

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Corporate training can be used elsewhere

      Cons

      Too corporate for how the business is intended to help customers. Too many restrictions on how to do so the pawn business didn't start out this way.

      2.0
      Dec 5, 2017

      Would be 4 stars prior to first cash takeover

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros really don’t exist anymore. There used to be lots of pros. We were sold this false narrative that a merger of equals with first cash was going to happen. Merger of equals??? No!! More like hostile takeover! I’m sure it was great and lined the pockets for the shareholders, the two CEO’s and various VP’s. For the people that work in the trenches and actually make the money it’s complete and total garbage. Once a fun and meaningful job that I truly loved is no more.

      Cons

      They took away most of our paid holidays. They took away weeks of paid vacation, went from 5 sick days a year to 2. All salaried employees lost a week of pay in the month of September because they decided they wanted to withhold a week of pay. How do you plan for 25% of your monthly income disappearing. I couldn’t have planned for that with a years notice much less a couple of months. The changes they implemented ran off 15% of our customer base. Bonuses are based on prior year which makes it impossible to hit with 15% less income. So now I’m working more hours because of the changes and making less money. I will be stunned if we don’t have a mass exodus of employees in the near future.

      4.0
      Dec 4, 2017

      Tons of Fun

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work, lots of fun, great people, great customers.

      Cons

      Pay for brokers is miserable.

      Viewing 427 - 429 of 837 Reviews
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      ReviewsFirst Cash reviews

      Glassdoor has 978 First Cash reviews submitted anonymously by First Cash employees. Read employee reviews and ratings on Glassdoor to decide if First Cash is right for you.