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      First Cash

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      First Cash reviews

      3.7

      67% would recommend to a friend

      (837 total reviews)

      Rick Wessel

      73% approve of CEO

      71% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.9

      Career opportunities

      3.5

      Culture & values

      3.5

      Senior management

      3.5

      Compensation and benefits

      3.2

      Work/Life balance

      First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      837 reviews
      1.0
      Mar 19, 2014

      One of the poorest run companies I have ever worked for!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked in the headquarters. Many of the people I worked with were top notch! Very knowledgeable and eager to make things work.

      Cons

      Horrible management! Projects would go on and on and on! Absolutely no project management. The entire PMO needs some serious help... or support from upper management.

      1.0
      Mar 16, 2014

      Do not even bother!

      Csr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best reason to work here is set Sundays off, unless it's holiday season, then expect to work every day. No pros!

      Cons

      Customers who at times belittle you and as a CSR not being able to do anything about it. Management at certain shops suck! Training techniques implemented by some managers are a joke. ALOT of drama!

      1.0
      Mar 6, 2014

      I though it was good job, but I ended being unsatisfied and disappointed.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only good thing is that you always get your forty hour, they wanna keep you available to their business so you can keep their doors open for their own convenience.

      Cons

      Working at their pawn shop was the worst decision i could've made. You will never get promoted because pawnbrokers is a dead end in first cash instead you get moved around every pawnshop in the DMV thats how they lie to you about being promoted, moreover; if you are a good prospect the managers and supervisors would try to get rid of you because they always want to keep their old manager. As a result; Managers and supervisor are always the same people over 20 plus years you will never get promoted they are the same old heads. Poor proper training if they don't like you they will find reasons to write you up until they get you fired and they use their poor trainning against you. Health insurance sucks if you get sick company pays little for your medical care. Now they do not have health insurance at all corporate only cares about money and they do make a lot of money

      Viewing 766 - 768 of 837 Reviews
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      ReviewsFirst Cash reviews

      Glassdoor has 977 First Cash reviews submitted anonymously by First Cash employees. Read employee reviews and ratings on Glassdoor to decide if First Cash is right for you.