First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

837 reviews
2.0
Jan 24, 2021
Recommend
CEO approval
Business Outlook

Pros

If you like the pawn industry, its alright. Not a great job, but not bad either.

Cons

I was burned out from being a pawn broker, it was essentially just a harder retail job at that point with angrier customers.

4.0
Jan 24, 2021
Recommend
CEO approval
Business Outlook

Pros

The best thing about being a pawnbroker, is that you're virtually *every* retail position in a single role. You'll gain experience as a cashier, a customer service representative and commissioned salesman; a stocker and merchandiser. Essentially you are a consultant looking out for the best interests of your customer's financial needs, evaluating their offered possessions for collateral loans that meet those needs. You'll work with jewelry daily and may develop an eye and appreciation for the details in gold, silver, diamonds and colored gems -- they have training programs for the assessment and work associated with these types of jewelry. If you're young and lack experience, become a pawnbroker and you'll learn as much as you ask for. 1 to 2+ years in this business will give you a solid foundation for understanding what goes in keeping a business together. This job is a launchpad in the direction of ANY work in retail. If you study a category of products at a time, by the time you leave, you're guaranteed to know yourself and what you like a little better -- what you're passionate about discussing with customers or clients. You might enjoy selling musical instruments more, or jewelry, or even power tools and other machinery. I highly recommend Cash America for anyone who just got out of high school or just wants to cover their bases and learn what they like selling and interacting with.

Cons

If you're looking for a job to coast along and do the bare minimum, you risk wasting a great learning opportunity. In addition, if you're not specific about what you want to learn, or what you're curious about, your manager will pull you in any and every direction to find out. Don't make it more work for them to figure you out. Be CONSCIOUS about how you want to provide value to the shop and what you want to better understand, then get specific with your manager and they'll appreciate your definiteness! If this is your first job, make money your priority. On slow hours and even on your days off and your manager is available, ask your manager for a few hours with you to cover your bases with cash handling. ANY uncertainties you have, address them. ANY subtle practices or concepts regarding money that you wouldn't know unless you asked, ask them. As a bonus, also ask these questions: 1. "If there were 3 questions you would ask yourself in order to be as effective and qualified as you are to run this shop, what would you ask? And 2. "What do you wish you asked your managers when you first started?" You stop learning when you stop asking quality questions.

3.0
Jan 12, 2021
Recommend
CEO approval
Business Outlook

Pros

small business feel, large company to grow with

Cons

big business mindset, large turnover rate

Viewing 235 - 237 of 837 Reviews

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