Does First Cash pay their employees well?

According to anonymously submitted Glassdoor reviews, First Cash employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at First Cash. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at First Cash?

67% of First Cash employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Cash 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at First Cash?

Pawnbroker (98) , Assistant Manager (73) , Store Manager (65) , Shop Manager (44) , Customer Service Representative (39) , Manager (39) , Pawn Broker (28) , District Manager (16) , Sales Associate (14) , Gerente (13) , Assistant Shop Manager (10) , Assistant Store Manager (10) , Pawn Shop Manager (8) , Customer Service Representative/Pawn Broker (7) , Shift Leader (7)

What are the pros of working at First Cash according to real employee reviews?

"commission can be good but if you're at a slow store don't expect much." ((in 35 reviews)); "Good Benefits" ((in 34 reviews)); "Great people and team within your shop" ((in 31 reviews)); "Great peers and coworkers." ((in 14 reviews)); "Great bonuses if you are in management" ((in 12 reviews))

What are the cons of working at First Cash according to real employee reviews?

"LOW PAY ( if you make a good commission you can compensate for the low hourly wage but it is unpredictable.)" ((in 50 reviews)); "not all the stores have good managers." ((in 27 reviews)); "Long hours and open 7 days a week" ((in 22 reviews)); "Feel bad for customers being ripped off and no work life balance" ((in 18 reviews)); "Higher ups do not care about employees" ((in 12 reviews))

What are employees saying about First Cash layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Cash layoffs and their outlook for job security at First Cash in 2026.

What are the top reviewed First Cash locations?

Fort Worth , Houston , Dallas , Las Vegas , San Antonio , Phoenix , Atlanta , Chicago , Seattle , Oklahoma City , Austin , Orlando , Arlington , Kansas City , Louisville , Cincinnati , Indianapolis , Columbus , Charlotte , El Paso , Memphis , Tacoma , Greensboro , Corpus Christi , Euless , Nashville , New Orleans , Saint Louis , Brownsville , Bryan

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First Cash

First Cash reviews

3.7

67% would recommend to a friend

(837 total reviews)

Rick Wessel

73% approve of CEO

71% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Career opportunities

3.5

Culture & values

3.5

Senior management

3.5

Compensation and benefits

3.2

Work/Life balance

First Cash has an employee rating of 3.7 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Cash employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

1.0

Nov 14, 2020

Better companies out there

Pawnbroker

Recommend

CEO approval

Business Outlook

Pros

Commission pay, I guess was okay.

Cons

They've handled the coronavirus outbreak terribly in the city I live in. They want the employees to return to work without negative results, they don't help the lower profiting stores with the coverage they need. I've seen a lot of individuals overworked and underappreciated during my time with the company. It's no wonder they lose employees to their competition, or employees seeking job opportunities elsewhere. I've known Pawnbrokers that get overlooked by higher management because of personal preference. If I could share every story I've witnessed at this company people would be blown away by horrific way the DM I worked for spoke.

4.0

Nov 13, 2020

Good for if you're just starting out in a job

Pawnbroker

Recommend

CEO approval

Business Outlook

Pros

Great competitive commission if you work hard for it.

Cons

They asked for alot of work for little hourly pay

3.0

Nov 12, 2020

Lots of varied work

Lead pawnbroker

Recommend

CEO approval

Business Outlook

Pros

It's nice if you get along with people, don't mind getting dirty, and like having a pretty active and varied job.

Cons

I've seen a lot of people quit because they can't handle the stories some people come in with. People who need money will come in angry or sad, and you have to learn to understand that it isn't directed at you.

Viewing 247 - 249 of 837 Reviews

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