First Citizens Bank reviews

Way to strict, no room for small error . Also management has no clue on how to run a call center . To busy looking for someone to write up especially about something stupid instead of just coaching the rep. Unable to use the restroom outside of your breaks and lunches. Beware that when they feel like taking your hour lunch and giving you 30 mins they will do so. Oh this is a big one make sure you suck up to the customer because if you don't you will fail the call. This dept is ran by people who don't know anything and what they fail to realize is eventually they will fire them also. Not a stable place to work. Have an assist line who has some really nasty people helping you funny thing is they allow that behavior.

HR can't be trusted. They're pro mgmt. rather than pro employee. There's no confidentiality or trust between employees, their managers, and HR. Departments are siloed and do not work together. There's a lot of politics that can't be avoided. Salaries are extremely low and annual raises are arbitrary (dept head gives out raise pool based on how well budget is going and raise amount is given to employees that are liked best rather than based on performance). Little has been spent on technology and getting any tools to do your job is a challenge. You basically have to beg for necessities rather than request them. They're often refused so you have to find ways to work around that.