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      First Citizens Bank

      Engaged Employer

      First Citizens Bank reviews

      3.7

      66% would recommend to a friend

      (1,360 total reviews)
      avatar

      Frank B. Holding Jr.

      78% approve of CEO

      64% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.7

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      3.4

      Senior management

      First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,360 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Oct 8, 2025

      Inefficient, outdated, and poorly led — culture does not match the message

      Consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Although female-led, effective leadership is largely absent. Office culture is unfocused, with conversations often centered on non-work topics, which affects productivity. Client satisfaction is emphasized but rarely reflected in practice.

      Cons

      First Citizens is a highly bureaucratic and disorganized company. Leadership is mainly long-tenured employees who resist change, resulting in unclear direction, poor communication, and minimal accountability. Technology often fails to support daily operations. The firm struggles to hire and retain qualified professionals, which impacts client service. Many clients are in smaller markets, highlighting internal inefficiencies. Overall, the company rewards longevity over performance. Those seeking structure, clear leadership, and a results-driven environment may find this organization challenging.

      1.0
      Oct 7, 2025

      Meh

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The bank is moving in the right direction, with continued focus on aligning processes, people, and systems. As the organization integrates FCB, CIT, and SVB, it still feels somewhat piecemealed at times. However, the flexibility of working from home and the option to be fully remote are definite positives.

      Cons

      The environment remains quite siloed, with limited visibility across teams, leading to duplication of work and inefficiencies. Micromanagement and unconstructive behaviors in meetings can make collaboration challenging. Corporate support functions are often unresponsive or lack alignment with business needs. While the bank awaits clearer enterprise-wide strategic direction, employees are expected to stay busy without consistent priorities. There’s ongoing migration and consolidation, often communicated reactively rather than transparently, and organizational changes sometimes come to light only when colleagues suddenly depart.

      5.0
      Oct 4, 2025

      Unique company culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Whether you are accomplished in your field or are looking for upward mobility, I'd highly recommend looking into First Citizens.

      Cons

      You cannot expect a regional bank to have the same brand equity and resources of a larger institution (BofA, WF, Chase). Notwithstanding, FCB is uniquely competitive in some areas.

      Viewing 76 - 78 of 1,360 Reviews
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      ReviewsFirst Citizens Bank reviews

      Glassdoor has 1,499 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.