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      First Citizens Bank

      Engaged Employer

      First Citizens Bank reviews

      3.7

      65% would recommend to a friend

      (1,365 total reviews)
      avatar

      Frank B. Holding Jr.

      79% approve of CEO

      64% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.7

      Diversity & inclusion

      3.5

      Career opportunities

      3.4

      Senior management

      3.4

      Compensation and benefits

      First Citizens Bank has an employee rating of 3.7 out of 5 stars, based on 1,365 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Citizens Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      Aug 28, 2017

      It is a great job!

      Service sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I started working at First Citizens earlier this summer between my spring and fall semester. I learned a lot about the banking industry, and its culture. Anytime I would need help, there was always someone willing to assist me. I am very pleased with the company.

      Cons

      No cons towards the company.

      2.0
      Aug 16, 2017

      Operations Services Lead/Supervisor (OSL/OSS)

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Small bank that is growing in technology to compete with larger banks. Most branches are feel personable and people know you by name. You build relationships with customers and help uncover resources. Receive a generous amount of PTO and I've almost always got the time I needed off approved. Quick advancement but you will plateau out unless you want a strict sales role.

      Cons

      Upper management is disconnected from the branch and customer base. Management focuses more on the numbers (meeting goals/making profit) versus building a brand and aiding the customer. Complaints against upper management seem to go unnoticed. Nobody to hold them accountable. I've contacted HR and the representative have multiple jobs which I think interfere with being a nonbiased party.

      2.0
      Aug 11, 2017

      Loan Officer

      Loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay for the industry

      Cons

      Poor Leadership with no idea of Banking

      Viewing 1150 - 1152 of 1,365 Reviews
      Related searches: First Citizens Bank jobs | First Citizens Bank salaries | First Citizens Bank benefits | First Citizens Bank interviews
      ReviewsFirst Citizens Bank reviews

      Glassdoor has 1,506 First Citizens Bank reviews submitted anonymously by First Citizens Bank employees. Read employee reviews and ratings on Glassdoor to decide if First Citizens Bank is right for you.